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Head of Client Services

2 months ago

London, Greater London, United Kingdom JobsTrackR Full time
Job Title: Head of Client Services

We are seeking an experienced Head of Client Services to join our team at JobsTrackR. As a key member of our leadership team, you will be responsible for managing a small, high-performing team who offer strategic consultancy to major global clients.

About the Role

The ideal candidate will have extensive experience managing large-scale communications projects for multi-national businesses, with a focus on delivering to diverse audiences across different sectors. You will be responsible for ensuring that all clients receive an excellent service and exceeding expectations where possible.

Key Responsibilities
  • Managing and developing a Client Services team, including direct reports and overseeing work from external consultants
  • Leading the delivery of strategic communication campaigns, including scoping, planning, and overseeing the full project lifecycle
  • Leveraging existing client relationships to grow revenue, while maintaining high levels of client satisfaction
  • Acting as a key point of contact for resolving client issues quickly and efficiently
  • Collaborating with the wider team to ensure seamless delivery of services across departments
  • Supporting the business in staying up to date with industry trends, providing clients with leading solutions
  • Creating and presenting reports, project plans, and strategic documents for both internal and external stakeholders
  • Financial reporting and forecasting, with a focus on budget management and the agency model
  • Contributing to business planning and leadership discussions, driving continuous improvement within the agency
Requirements
  • 10+ years' experience working with multi-national clients, ideally in a client-facing or consultancy role.
  • Proven agency experience with strong commercial acumen and the ability to drive revenue growth.
  • Strong leadership abilities, with a collaborative and respectful management style.
  • Willingness to travel for client meetings, particularly within London.
  • Strong project management and client service skills, with the ability to juggle multiple deadlines and commercial targets.
  • Commercially astute with a creative flair, able to devise practical solutions to client challenges.
  • Experience building and maintaining long-standing relationships with global/international clients.
What We Offer

We value diversity and encourage applicants from all backgrounds and identities. Our client is a leading communications agency, known for working with major global clients, delivering strategic campaigns, change initiatives, and creative content to help organisations reach their full potential.