Senior Technical Expert

7 days ago


Coventry, Coventry, United Kingdom Senitor Associates Limited Full time

Job Opportunity at Senitor Associates Limited

Our client, a reputable Managed Service Provider (MSP), is seeking a highly skilled Senior 3rd Line Consultant to join their technical team.

This is an excellent opportunity for an experienced professional to join a growing MSP with a strong focus on technical expertise and customer satisfaction.

Key Responsibilities:

  • Act as the escalation point for complex technical issues that cannot be resolved by 1st and 2nd line support teams.
  • Diagnose and troubleshoot advanced technical problems in a timely and efficient manner.
  • Collaborate with cross-functional teams to resolve technical issues and improve overall service delivery.
  • Develop and maintain technical expertise in various areas, including networking, security, and cloud computing.
  • Provide technical guidance and support to junior team members to ensure seamless service delivery.

Requirements:

  • Proven experience as a 3rd Line Consultant or equivalent technical role.
  • Strong technical expertise in networking, security, and cloud computing.
  • Excellent problem-solving and analytical skills.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.
  • Strong communication and interpersonal skills.

What We Offer:

  • A competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.


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