Quality Assurance Specialist
4 weeks ago
Job Summary:
We are seeking a highly organized and detail-oriented Quality Administrator to join our team at OVO Energy. As a Quality Administrator, you will play a crucial role in supporting the delivery of energy efficiency measures to homes by creating process documentation, maintaining records, and ensuring compliance with regulatory requirements.
Key Responsibilities:- Document Management: Maintain a document register to control the suite of documentation for the business and support the business in creation and review of processes.
- Process Creation: Development of process maps and supporting documentation.
- Support the business in maintaining records relating to risk and change management.
- Complete assurance reporting.
- Customer Service: Support Assurance team in handling customer calls and complaints when required (cover as required).
- Experience in creating process maps and process documentation.
- Strong IT skills specifically in spreadsheets with ability to create reporting.
- Strong communication and presentation skills.
- Ability to work well on own initiative and as part of team.
- Attention to detail.
- Self-motivated and assertive.
- Desirable but not essential: knowledge and understanding of the installation of energy efficiency measures, particularly External Wall Insulation, Cavity Wall Insulation, Underfloor Insulation, Boilers, and Heating Controls & renewables.
- Desirable but not essential: Knowledge and understanding of the installation of energy efficiency measures and associated regulatory and legal requirements, particularly the Energy Company Obligation and PAS 2030.
We offer a competitive salary of £25,000 - £28,000, depending on your specific skills and experience. You will also be eligible for an on-target bonus of 15%. We have a range of benefits, including 34 days of holiday, healthcare cash plan, private medical insurance, critical illness cover, life assurance, health assessments, and more. We also offer flexible benefits and progressive policies to help you feel like you belong at OVO.
We are committed to creating a diverse and inclusive workplace, and we welcome applications from all backgrounds. If you are passionate about quality and process improvement, and have the skills and experience we are looking for, we would love to hear from you.
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