Senior Business Intelligence Analyst

2 weeks ago

Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Connect Health Full time
About the Role

As a Senior Forecasting and MI Analyst at Connect Health, you will play a pivotal role in leading a talented team to provide critical insights to senior stakeholders within the Contact Centre. Your expertise will be instrumental in envisioning future scenarios, mitigating risks, and enhancing overall performance.

Why Connect Health?

We offer a hybrid work environment, allowing you to work from our vibrant Newcastle office and remotely. You will have the opportunity to make a meaningful impact on patient outcomes and business success.

Your Day-to-Day

Lead Excellence: Inspire and guide our Forecasting and MI Analysts to deliver top-notch insights.

Data Detective: Dive into historical call, email, and appointment data to uncover key performance drivers and patient experience influencers.

Actionable Insights: Translate data into actionable recommendations, empowering decision-makers.

Accuracy Champion: Monitor and provide feedback on forecast accuracy.

Collaborate Across Teams: Work closely with Operations, Change, PMO, and Finance teams to gather relevant data and understand business dynamics.

KPI Tracking: Create insightful reports and dashboards to track performance metrics.

Data Storyteller: Transform complex data into a compelling narrative, helping the business identify improvement areas.

What You'll Bring:

  • Proven experience in forecasting and data analysis within a Contact Centre or a similar analytical role.
  • Strong statistical proficiency.
  • Good understanding and experience working on other Contact Centre activities, such as scheduling and Real-Time Management.
  • Passion for making a difference in patients' lives.

What You'll Benefit From:

Working within a dynamic group of pioneering clinicians and support service colleagues, you will learn from and with them and be proud when you inspire and develop others from your expertise.

We offer a range of benefits, including up to 30 days' holiday, a minimum of 5% of working time devoted to personal development, and access to our employee assistance programme.

About Connect Health:

Connect Health has provided community services in partnership with the NHS since 1993. We have forged strong links with acute, primary care, and voluntary sectors, maximising estates, innovating the use of systems and technology, personalising patient tools, and mastering data collection and use to improve quality.

We are dedicated to making NHS services work well for patients and believe passionately in the NHS and its aims and philosophy.

Ready to Shape Healthcare?

Apply now and be part of a team that's revolutionising patient care through data-driven insights. Your expertise matters – let's make a difference together.

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