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Technical Support Specialist
2 months ago
Technical Support Specialist
Before proceeding with your application, please ensure you review the comprehensive details outlined in the description below.
We are seeking a 2nd Line Technical Support Specialist to become part of a leading technology organization.
Competitive salary of £28,000 plus an array of excellent benefits including flexible working arrangements, comprehensive healthcare, employee share options and more.
ABOUT US:
We are a prominent global player in our industry, having developed a complete SaaS solution that provides our partners with confidence in its functionality. Our offerings ensure that clients can utilize their services securely while processing data at an unmatched speed. With offices across the country, we empower all users of our solutions to confidently advance their own projects.
OUR OFFERINGS:
- Flexible working arrangements
- Comprehensive healthcare
- Robust pension scheme
- 35 days of annual leave (inclusive of public holidays)
- Options to buy/sell leave
- Employee share scheme
ROLE RESPONSIBILITIES:
As a member of our Technical Support team, you will be tasked with assisting our clients in resolving any issues or inquiries, ensuring swift resolution or appropriate escalation to meet our service level agreements. Your role is crucial in our support operations, where you will collaborate with 1st Line engineers on more intricate challenges and engage with cross-functional teams on various projects as needed.
REQUIRED SKILLS AND EXPERIENCE:
- Prior experience in a technical support role
- Proven strong customer service skills
- Familiarity with SQL databases
- Logical problem-solving abilities
- Proficient documentation skills
- Excellent communication and interpersonal skills.
APPLICATION PROCESS
Interested candidates are encouraged to apply through the designated online platform. By submitting your application, you consent to the processing of your information in relation to this vacancy.
Key competencies:
Technical Support, SQL, SQL Server, Data Management, 2nd Line Support