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Housing Services Manager
2 months ago
**Job Summary**
We are seeking a highly skilled and experienced professional to join our team as a Housing Officer. As a key member of our Housing Services team, you will be responsible for providing a high-level housing service to our customers across the East Midlands region.
**Key Responsibilities**
- Lead and manage complaints of anti-social behaviour, race and hate crime incidents, and hoarding, working closely with our Tenancy Enforcement Team and ASB specialists.
- Ensure that potential safeguarding issues, including domestic abuse, are identified and managed in partnership with other agencies.
- Manage all tenancies in accordance with our policies and procedures, completing new tenant visits to ensure compliance with tenancy terms.
- Engage with our Tenancy Enforcement Team to initiate legal action for breaches of tenancy, attending court and evictions as required.
- Identify and support local initiatives that add social value, promoting community cohesion and working with our Customer Service team to help customers develop skills for training, education, and employment.
**Requirements**
- Strong knowledge of Housing Law and experience dealing with anti-social behaviour cases, legislation, and legal processes.
- Previous experience preparing legal paperwork, engaging with legal practitioners, and attending court hearings.
- Good digital skills across Microsoft packages.
**What We Offer**
- A competitive 28-day annual leave entitlement plus bank holidays.
- Car Allowance = £2,600 per annum (non-contractual, annually reviewed).
- Pension Scheme with contributions matched by us up to 8%.
- Life Cover of three times your annual salary (as part of pension scheme membership).
- Membership of our Health Care Cash Plan, including Employee Assistance programme and DoctorLine.
- Access to a range of discounts, including Blue Light and B&Q Tradepoint Cards.
- Free access to financial education services, supporting with personalized financial information on various topics.
- Free Eye Tests and flu vaccinations.
- Investment in your personal development through our extensive learning and development opportunities.
- Professional subscription for membership fees relating to your role, paid for by us.
- Family-friendly, carers leave, and other paid leave.
- Long Service Awards.
- Carers Networking Group and resources to support Unpaid Carers.
**Equal Opportunities**
We are an equal opportunities employer, committed to the equal treatment of all current and prospective employees, and do not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership.
