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Homeless Housing Coordinator

2 months ago

Enfield Town, Greater London, United Kingdom CRA GROUP LIMITED Full time
Job Summary

The Families and Singles Service is a specialized unit within the CRA GROUP LIMITED that aims to prevent homelessness and provide support to individuals and families who are threatened with homelessness or are already homeless.

The Homeless Housing Coordinator will play a crucial role in this service, working closely with the Families Team, courts, solicitors, and Enfield's legal department to prevent homelessness and provide expert advice and guidance to applicants.

Key Responsibilities
  1. To ensure that the duties under the Homelessness Reduction Act are met, delivering a proactive, person-centered, outcome-focused, and end-to-end case management approach.
  2. To undertake comprehensive assessments that lead to focused and co-produced Personal Housing Plans (PHP) for each applicant.
  3. To assess applicants under the prevention and relief duties, issue S.184 final decision letters, and ensure effective communication and management of expectations with customers.
  4. To undertake the assessment and completion of high-quality risk management plans for applicants, utilizing information from a range of stakeholders and the applicant themselves.
  5. To minimize risk by identifying, reporting, and following up any safeguarding concerns.
  6. To possess and maintain an ongoing in-depth knowledge of relevant welfare and housing legislation and the Council's statutory housing duties, policies, and procedures.
  7. To provide advice and guidance to applicants by responding effectively and efficiently to enquiries, maintaining the highest standards of professionalism and customer care.
  8. To create and maintain accurate GDPR-compliant client records and notes of all casework activities and decisions through both manual and IT recording systems.
  9. To coordinate the provision of services and support for applicants in line with the PHP, liaising with other teams and both internal and external services.
  10. To attend various multi-agency meetings as required, such as discharge planning meetings and MAPPA (multi-agency public protection arrangement) meetings.
  11. To work closely with the council solicitors in determining the course of action in defense of processes, procedures, and specifically in relation to decisions subject to challenge.
  12. To have detailed knowledge and experience of attending court and presenting cases in defense or challenge of decisions reached by the council.
Essential Experience Required
  1. Expert knowledge of welfare, homelessness reduction act, housing, and homelessness policy and case law legislation and practice, Courts possession orders & evictions, as well as specialist knowledge on homelessness decision making.
  2. Significant experience of providing specialist homelessness casework to homeless applicants that may have complex needs.
  3. Significant experience of working collaboratively to improve outcomes for homeless individuals that may have complex needs.
  4. Ability and experience to consistently deliver high levels of customer service to homeless applicants that may have complex needs.
  5. Ability and experience of ensuring all aspects of casework are carried out in accordance with legislation, strategies, policies, and initiatives set out at the national, regional, and local level.
  6. Detailed knowledge and experience of attending court and presenting cases in defense or challenge of decisions reached by the council.
  7. Ability and experience of consistently achieving performance objectives in the provision of specialist homelessness casework.
  8. Ability to contribute to the identification, dissemination, and embedding of existing and emerging best practice within the team and across the wider Housing Advisory Service.
  9. Ability to effectively communicate with a range of stakeholders, including applicants, members, partners, and soon.
  10. Significant knowledge of welfare, homelessness, and housing policy strategies, legislation, and case law and its implementation within a statutory homelessness service.
  11. Significant knowledge of safeguarding best practice, including policy strategies, legislation, and case law and its implementation within a statutory homelessness service.