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Retail Operations Leader

2 months ago

Preston, Lancashire, United Kingdom Frasers Group Full time

Company Overview

FLANNELS stands as a premier destination for luxury fashion, offering a curated selection of over 200 brands that range from renowned international designers to innovative contemporary labels.

Our mission is to deliver an unparalleled retail experience for our customers and partners alike. Our store managers are essential in actualizing this commitment to excellence.

Role Overview

Inspiring Leadership: Set a standard for excellence and motivate your team to create a luxurious shopping atmosphere. Exhibit a steadfast dedication to quality and the ability to tackle challenges with poise and determination.
Equip your team with the necessary resources and knowledge to achieve key business goals.

Strategic Planning: Formulate and implement a comprehensive strategy aimed at enhancing the store's growth and profitability while remaining competitive in the dynamic luxury fashion sector.
Optimize sales to surpass targets and identify avenues for continuous performance enhancement.
Create and execute sales initiatives to meet and exceed store sales objectives, including opportunities for upselling and cross-selling.

Team Development: Attract, train, and guide a team of dedicated sales professionals who not only possess in-depth product knowledge but also embody the luxury lifestyle we promote.
Drive and inspire team performance to ensure sales goals are consistently met and surpassed. Mentor a team of managers to achieve results and fulfill business objectives.

Customer-Focused Mindset: Cultivate an environment centered on customer satisfaction where exceptional service is paramount. Encourage your team to establish and nurture strong client relationships.

Brand Representation:
Serve as the representative of Flannels in the community, building partnerships and collaborations that enhance our brand's visibility.
Stay informed about current market trends, upcoming customer promotions, and monitor local competitors.
Work closely with the visual merchandising team to ensure the store's presentation aligns with our brand's ethos.

Stock Management: Supervise inventory oversight, including stock levels, replenishment, and loss prevention, to uphold the highest standards of luxury retail.

Performance Analysis: Regularly assess sales performance, customer feedback, and market trends to make informed decisions and adjust strategies as needed.

Financial Oversight: Effectively manage the store's financial resources, including payroll and budgetary controls.

Required Qualifications

Demonstrated experience in retail management within the luxury fashion sector or a related field. Proven ability to lead and develop a sizable team. Strong leadership and motivational capabilities. Established clientele background with a robust network of personal contacts. Bold approach to overcoming obstacles and achieving results. Creative thinker capable of devising unique in-store experiences. Excellent communication and interpersonal skills. Detail-oriented with a strong emphasis on customer satisfaction. Adaptable to the evolving demands of the fashion industry.

Personal Attributes

High energy level to drive projects to completion. Confident and assertive demeanor. Positive and enthusiastic attitude. Passionate about fashion retail. Professional appearance and conduct. Aware of trends, fashion-conscious, and well-presented at all times.

Additional Benefits

Competitive base salary of £35,542 per annum. Attractive salary package. Opportunities for weekly, monthly, and quarterly performance bonuses. Bonuses for stocktaking. Commission-based bonuses across a diverse range of products. Monthly group rewards and recognition programs. Long service awards. Extensive career advancement opportunities within Frasers Group. Access to the Fearless1000 Incentive Scheme. A variety of development courses with national qualifications. 28 days of holiday entitlement. 50% discount on in-store uniforms. Discounted gym memberships. Cycle-to-work scheme. Group-wide 20% discount across all Frasers Group brands.