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Financial Services Ambassador
2 months ago
About the Role:
We are seeking a highly skilled and customer-focused individual to join our team as a Savings Customer Ambassador at The Nottingham Building Society. As a key member of our team, you will be responsible for delivering an exceptional customer experience, providing support and guidance to our customers in achieving their financial goals.
Key Responsibilities:
- Provide personalized support to customers, understanding their needs and preferences to deliver tailored solutions.
- Work closely with colleagues to ensure seamless customer journeys, identifying opportunities to enhance the customer experience.
- Contribute to the growth and retention of savings through outstanding customer service, building strong relationships with customers and promoting our products and services.
- Support the delivery of our Society-wide purpose, helping customers to own their own home by supporting our savings growth and referring customers to our trusted partners.
Requirements:
- Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues.
- Proven experience in a customer-facing role, with a strong understanding of customer needs and preferences.
- Ability to work in a fast-paced environment, prioritizing tasks and managing multiple customer interactions.
- Strong product knowledge and understanding of our services, with the ability to provide expert advice and guidance to customers.
What We Offer:
- A competitive salary and benefits package.
- Ongoing training and development opportunities to enhance your skills and knowledge.
- A collaborative and supportive work environment, with opportunities to work with a talented team of professionals.
