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Cleaning Operations Supervisor
2 months ago
Tame Cleaning & Maintenance Ltd
We are in search of a proficient Cleaning Contract Manager to oversee our operations. The successful candidate will be tasked with managing all facets of our cleaning contracts.
Key Responsibilities:
1. Daily Operations Management
A manager's primary duty is to ensure the seamless operation of cleaning services. This role encompasses both customer-facing and operational tasks, requiring a comprehensive understanding of all operational aspects and strong interpersonal skills.
2. Employee Management
Supervising in-house staff is a crucial aspect of this role. Responsibilities include delegating tasks, coordinating various departments, creating staff schedules, and managing payroll. To maintain a successful operation, motivating employees to provide exceptional service is essential.
3. Recruitment of New Staff
You will play a key role in the recruitment process, which involves advertising job openings, conducting interviews, and onboarding new hires. As a manager, you will also assess new employees during their probationary period.
4. Training and Development
Organizing training sessions and professional development for staff is another vital responsibility. Ensuring that all employees receive appropriate training, from customer service principles to specific cleaning techniques, is essential.
5. Event Management
You will oversee cleaning requirements for various events, ensuring that all cleaning standards are upheld during these occasions.
6. Complaint Resolution
Handling complaints from both employees and clients is part of your role. It is important to address these issues calmly and professionally to protect the company's reputation.
7. Health and Safety Compliance
Ensuring adherence to health and safety regulations is a critical responsibility. This may involve conducting risk assessments, maintaining safety records, and ensuring staff training in safety protocols.
8. Quality Auditing
Proactively maintaining high cleaning standards through routine quality checks will be a significant aspect of your role.
9. Relationship Management
You will engage with various stakeholders, making it essential to cultivate and maintain positive relationships. A strong team dynamic is key to providing an excellent customer experience.
If you possess the necessary skills and are interested in a challenging role in contract management, we encourage you to consider this opportunity.
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