Customer Service Representative
1 week ago
{"h1": "Customer Services Advisor Role", "p": "As a Customer Services Advisor at Adecco, you will be the primary point of contact for all customer inquiries, ensuring exceptional support and satisfaction. This role is ideal for individuals who are passionate about providing outstanding customer service and are highly organized with excellent attention to detail.", "ul": [{"li": "Handle customer queries on the phone and via email, resolving issues efficiently and professionally."}, {"li": "Chase deliveries with suppliers and couriers, providing proof of deliveries and tracking information for orders."}, {"li": "Monitor purchase order confirmations and track shipments to ensure timely delivery."}, {"li": "Raise support tickets to log queries and process returns of faulty or incorrectly ordered goods."}, {"li": "Manage incoming calls with a friendly and professional manner, resolving and distributing supplier paperwork."}, {"li": "Communicate effectively with the team and prioritize workload and priorities."}, {"li": "Collaborate with other departments to ensure successful order processing and sales work."}], "h2": "Key Responsibilities", "p": "The successful candidate will have experience working in a customer support/admin role, with excellent written and verbal communication skills, and the ability to understand customer pain points and resolve issues. They will also be highly organized, with excellent attention to detail, and able to balance multiple tasks, deadlines, and customer needs simultaneously.", "h3": "Person Specification", "ul": [{"li": "Experience working in a customer support/admin role, passionate about providing outstanding customer service."}, {"li": "Excellent written and verbal communication skills, with the ability to understand customer pain points and resolve issues."}, {"li": "Highly organized with excellent attention to detail."}, {"li": "Ability to balance multiple tasks, deadlines, and customer needs simultaneously."}, {"li": "Proficient in Microsoft Office, particularly Excel, and experience with Sage is highly advantageous."}, {"li": "Logistics and supply chain knowledge will be an advantage."}, {"li": "Excellent customer service, problem-solving, and time management skills."}, {"li": "Positive attitude, self-motivated, and ability to work well with customers and colleagues at all levels."}], "h2": "What We Offer", "p": "Adecco offers a competitive salary between £23,000 to £26,000 per annum, and the opportunity to work in a fast-paced, dynamic environment where your customer focus and positive attitude will be greatly appreciated.", "p": "Adecco is a disability-confident employer and is committed to building a supportive environment for all candidates. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.", "p": "Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.", "p": "By applying for this role, your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.", "h1": ""}
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Customer Service Representative
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Customer Service Representative
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Customer Service Representative
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1 week ago
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Customer Service Representative
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Chelmsford, Essex, United Kingdom Essex Police Full timeAbout the Role As a Customer Service Representative, you will play a vital role in providing exceptional support to our customers through various communication channels. Your primary responsibility will be to handle incoming inquiries, resolve issues efficiently, and ensure customer satisfaction. Key Responsibilities: Respond promptly and courteously to...
