Commercial Claims Handler
3 weeks ago
About the Role
We are seeking a highly skilled and experienced Commercial Claims Handler to join our team at Direct Line Group. As a Commercial Claims Handler, you will be responsible for handling commercial property claims in a fair and efficient manner, ensuring that our customers receive the best possible service.
Key Responsibilities
- Validating and investigating commercial property claims
- Negotiating and fulfilling claims within a specified handling authority limit
- Managing the entire claims process, including investigating, negotiating indemnity and liability, and identifying recovery opportunities
- Overseeing indemnity spend and reserving, managing customer and third-party expectations, maximising revenue generation and recovery opportunities, and adhering to regulatory guidelines
- Serving as a technical mentor and ensuring adherence to customer fairness principles
What We're Looking For
- A passion for delivering excellent customer experiences
- Excellent communication skills, both verbal and written
- Ability to work in a fast-paced environment, whilst maintaining high attention to detail
- Good IT skills and the willingness to learn
- Insurance Claims experience is preferable
What We Offer
- 9% employer contributed pension
- 50% off home, motor and pet insurance plus free travel insurance and Green Flag breakdown cover
- Additional optional Health and Dental insurance
- Generous holidays, 22 days (excluding bank holidays). Plus, the option of buying or selling up to 5 days each year
- EV car scheme allows all colleagues to lease a brand new electric or plug-in hybrid car in a tax efficient way.
- Buy as you earn share scheme
- Employee discounts and cashback
- Plus many more
Our Way of Working
We offer a hybrid model way of working, combining the best parts of home and office-working, offering flexibility for everyone. When you'll be in the office depends on your role, but most colleagues are in 2 days a week, and we'll consider the flexible working options that work best for you.
Being Yourself
Direct Line Group is an equal opportunity employer, and we think diversity of background and thinking is a big strength in our people. We're delighted to feature as one of the UK's Top 50 Inclusive Employers and are committed to making our business an inclusive place to work, where everyone can be themselves and succeed in their careers.
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