Pension Administration Specialist

2 months ago


Glasgow, Glasgow City, United Kingdom Hymans Robertson Full time

About the Role

We are seeking a highly skilled Pensions Administrator to join our dynamic administration team in Glasgow. As a key member of our Client Services team, you will play a vital role in delivering high-quality administration services to our clients and members.

Key Responsibilities

  • Maintain and update member records with accuracy and attention to detail.
  • Process member events, including retirements, deaths, early leavers, transfers in, transfers out, and illustrative quotations.
  • Provide technical support and guidance on non-standard cases.
  • Escalate complex technical queries and issues to the Team Leader and technical support team members.
  • Deliver a consistent and efficient service to internal and external clients/members, meeting predetermined service levels.
  • Assist the Principal Administrator and Team Leader in improving operational efficiencies.
  • Support with annual and periodic scheme events.

Requirements

  • Proven experience in day-to-day pension administration, including DB, DC, and CARE pension arrangements.
  • Up-to-date knowledge of relevant pension legislation, technical developments affecting pension administration, and industry best practice.
  • Ability to manage multiple tasks, plan, and organize workload effectively.
  • Effective communication skills, with the ability to clearly and concisely communicate with clients and members.
  • Team player with experience working with internal stakeholders, clients, and external partners.
  • Experience with Pensions Administration systems, such as UPM or similar, and Microsoft Office applications.
  • Experience in client care or customer services, including telephone liaison with clients.

Desirable Qualifications

  • Associate Membership to the Pension Management Institute or working towards this qualification.

What We Offer

  • Competitive salary and access to our profit share scheme.
  • Flexible employee benefits package, tailored to individual needs.
  • Collaborative and encouraging work environment, with opportunities for professional development.
  • On-site mental health and wellbeing support.
  • Hybrid working arrangements, allowing for a balance of home and office working.


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