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Technical Hardware Specialist

2 months ago

Tunbridge Wells, Kent, United Kingdom Microlise Full time
About the Role

We are seeking a highly skilled Mobile Vehicle Technician to join our team at Microlise. As a key member of our field-based team, you will be responsible for providing exceptional support to our customers in the Royal Tunbridge Wells area.

Key Responsibilities
  • Install, service, and support Microlise products at customer sites
  • Conduct survey visits to identify suitable solutions
  • Perform QA visits on Microlise products and peripherals
  • Manage inventory and ensure the upkeep and safety of your vehicle and tools
  • Liaise with customers at all levels and provide support to peers and contractor resources
  • Ensure administration is concise, accurate, and professional
  • Adhere to internal processes and procedures
  • Report on statistical information as required
Requirements
  • Demonstrable experience in a similar role, with expertise in auto electrics and/or telematics
  • Full UK driving license
  • Experience working to Service Level Agreements and Operational Schedules
  • Understanding of vehicle wiring diagrams and ability to interpret them
  • Strong customer service skills with a professional approach
  • Good interpersonal and communication skills, with the ability to adjust style to relevant audiences
  • Ability to work autonomously, solve problems independently, and adhere to agreed processes
  • Valid passport for travel
What We Offer
  • Competitive salary from £35,000, dependent on experience, plus company vehicle
  • Opportunity to work with a leading telematics company, serving household names
  • Full support and training to ensure success in the role
  • Private medical insurance with Vitality Health, including rewards for members
  • 25 days holiday, excluding bank holidays, increasing with service
  • Life assurance, 4 times annual salary
  • Invested in employee health and well-being, with mental health first aiders and employee assistance programs
  • Free Costco membership, 20% off EE mobile and line rental, and other discounts with Reward Gateway
  • Great staff extras, including Easter eggs, yearly BBQ, Christmas gifts, and annual staff awards
  • Executive Box at Motorpoint Arena Nottingham and access to JCB Golf & Country Club