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Spanish Speaking Customer Service Representative
2 months ago
Job Summary:
We are seeking a skilled Spanish Customer Service Representative to join our team at Language Matters. As a Luxury Retail Customer Care Specialist, you will be responsible for providing exceptional customer service to our clients in Spanish and English.
Key Responsibilities:
- Assist clients with product inquiries and resolve any issues related to orders, returns, or deliveries.
- Update and maintain the order database to ensure accurate and timely information.
- Provide support to clients registering online and processing orders through our website.
- Handle customer complaints in a timely and professional manner, escalating issues to relevant departments as needed.
- Collaborate with the logistics department to resolve late deliveries or faulty goods.
- Work closely with the fulfilment team to ensure seamless order processing.
- Identify sales opportunities and upsell products to customers.
- Communicate with the finance team to handle accounting inquiries.
Requirements:
- Excellent English language skills.
- Fluency in Spanish.
- Proven experience in a professional environment in Customer Service or Administration.
- Flexibility and team orientation essential.
- Knowledge of ticketing systems desirable.
- Ideal experience in a similar office-based job.
About Us:
Language Matters is a leading provider of language services, dedicated to delivering exceptional results to our clients. We are committed to providing a dynamic and supportive work environment that fosters growth and development.
