Team Leader

1 week ago

Stranraer, Dumfries and Galloway, United Kingdom Card Factory Full time

About the Role

We are seeking a highly motivated and customer-focused Team Leader to join our Card Factory family. As a Team Leader, you will play a key part in driving the success of our stores, supporting the Store Manager in achieving commercial growth, and developing a team culture that puts the customer at the heart of everything we do.

Key Responsibilities

  • Support the Store Manager in achieving commercial growth and developing a team culture that prioritizes customer experience.
  • Lead the store team in the absence of the Store Manager, ensuring great standards and exceptional service are delivered every day.
  • Review store performance data and provide insights to inform business decisions.
  • Develop and implement strategies to drive sales growth and improve customer satisfaction.
  • Collaborate with the store team to achieve sales targets and improve operational efficiency.

About You

  • You will be passionate about celebrating customers' life moments and have a customer-centric approach.
  • You will have good leadership skills, be commercially minded, and have a positive forward-thinking approach.
  • You will be comfortable reviewing store performance data and have a strong understanding of operational excellence.
  • You will be an engaging and enthusiastic team player with a passion for driving excellence in customer service.

What We Offer

  • A competitive salary and benefits package.
  • Opportunities for career development and progression.
  • A collaborative and supportive work environment.
  • A 25% colleague discount in-store and online.
  • Save As You Earn scheme and financial wellbeing support.

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