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Commercial Compliance Director
2 months ago
**About the Role**
Contego - Global Talent Solutions is seeking a highly skilled and experienced Head of Commercial Compliance to join our team. As a key member of our organization, you will play a critical role in ensuring adherence to commercial contractual obligations, customer quality management processes, and internal business processes.
**Key Responsibilities**
- Conduct regular internal audit routines to ensure compliance with customer commercial contractual obligations, including adherence to agreed fees, savings, and other KPIs.
- Monitor and report on customer quality management process adherence, ensuring all quality standards are consistently met.
- Oversee internal business process compliance with key KPIs, including order-to-invoice timeliness and other critical operational metrics.
- Manage external 3rd party contract audits, including the gathering, assessment and presentation of audit data to agreed timescales.
**Reporting and Process Improvement**
- Develop and implement robust reporting mechanisms to provide accurate and timely updates on compliance status across the organization – internal and external KPIs.
- Assume responsibility for all Customer KPI and key contractual reporting, working with dedicated Reporting resources.
- Prepare detailed reports for senior management, highlighting areas of non-compliance and recommending corrective actions.
- Identify opportunities for process improvement to enhance compliance and operational efficiency.
**Training and Development**
- Develop and deliver training programs to educate employees on compliance requirements and best practices.
- Foster a culture of compliance and continuous improvement within the organization.
**Requirements**
- Fluent English speaker – additional languages an advantage.
- Degree or equivalent qualification in Business, Law, Finance, or a related field.
- Experience in a compliance or auditing role, preferably within a commercial or business environment – and specific industry experience would be advantageous.
- Strong understanding of commercial contracts, quality management processes, and internal business operations.
- Excellent analytical skills with the ability to interpret data and provide actionable insights.
- Proven track record of developing and implementing compliance programs and driving process improvements.
- Exceptional communication and interpersonal skills, with the ability to influence and collaborate with stakeholders at all levels.
- Strong leadership abilities and experience managing a team.
**Location**
Ideally European based.
