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Customer Care Office Manager
2 months ago
Persimmon Homes is seeking a highly skilled Customer Care Office Manager to join our team. As a key member of our Customer Care department, you will be responsible for providing exceptional customer service and ensuring that our customers receive the highest level of care and attention.
Key Responsibilities:
- Manage the Customer Care team to achieve exceptional customer satisfaction and loyalty
- Develop and implement effective customer service strategies to meet business objectives
- Collaborate with other departments to ensure seamless communication and delivery of customer promises
- Investigate and resolve customer complaints in a fair and timely manner
- Monitor and report on customer feedback and satisfaction metrics
Requirements:
- Proven experience in customer service or a related field
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment and prioritize multiple tasks
- Strong problem-solving and analytical skills
- Proficiency in Microsoft Office, including Excel and Word
What We Offer:
- Competitive salary and benefits package
- Opportunities for career growth and professional development
- A dynamic and supportive work environment
- Recognition and rewards for outstanding performance
Persimmon Homes is an equal opportunities employer and welcomes applications from diverse candidates. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.
