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Service Delivery Team Lead

2 months ago

Lancashire, United Kingdom Hamilton Barnes 馃尦 Full time
Job Description

**About Hamilton Barnes**

We are a leading Microsoft and Cisco Partner in the UK, renowned for delivering exceptional services to our clients. Our commitment to excellence has earned us a trusted reputation within the Public sector, making us the go-to partner for Managed Services.

**Job Summary**

We are seeking a highly skilled Lead Service Delivery Manager to join our Service Management team. As a key member of our team, you will be responsible for managing a team of Service Delivery Managers and ensuring the smooth delivery of Managed Services to our clients.

**Key Responsibilities**

  • Lead and oversee a team of Service Delivery Managers across various client accounts.
  • Facilitate the transition of new services from projects to Business as Usual (BAU).
  • Ensure the delivery of top-notch service, aligned with contractual obligations.
  • Develop and implement strategies to improve service delivery and customer satisfaction.
  • Collaborate with cross-functional teams to ensure seamless service delivery.

**Requirements**

  • Proven success in service delivery, with a strong background in ITIL Service Management.
  • Excellent client engagement skills, with experience in IT services for government and private sector clients.
  • Strong leadership and management skills, with the ability to motivate and develop a team.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with clients and stakeholders.

**What We Offer**

  • Pension Scheme
  • Health Insurance
  • Life Assurance
  • 25 days annual leave (with the option to purchase more)

**How to Apply**

For an informal chat, please apply now and we will be in touch to discuss further.