Luxury Reservations Specialist

4 weeks ago

Altrincham, Trafford, United Kingdom Succeed Recruitment Solutions Full time
Job Overview

We are seeking a detail-oriented and customer-focused individual to join our team as a Reservations & Pre-Travel Services Executive. This role is ideal for a travel industry professional who is passionate about delivering exceptional service and ensuring seamless travel experiences for our clients.

As a Reservations & Pre-Travel Services Executive, you will be responsible for managing and coordinating reservations for clients, processing bookings, handling cancellations and modifications, and resolving any issues that may arise. You will work closely with the Reservations Manager to support the company's visa processing and fulfill all tour documentation for guests.

This role requires excellent communication skills, a strong customer service orientation, and the ability to handle multiple tasks simultaneously. You will be the first point of contact for clients, providing them with information about availability, rates, and services. If you are a team player with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity.

Key Responsibilities

  • Manage and coordinate reservations for clients, ensuring a seamless and efficient booking process
  • Process bookings, handle cancellations and modifications, and resolve any issues that may arise
  • Work closely with the Reservations Manager to support the company's visa processing
  • Fulfill all tour documentation for guests, including pre and post-travel documentation
  • House management of the Reservations system, including tour loading and inventory management
  • Promotions - Create and edit reservation promotions and special offers

Requirements

  • Previous experience gained within the travel sector - sales/reservations/customer service
  • Excellent communicator via phone, email, and face-to-face
  • Proactive and able to take initiative
  • Approachable and able to build effective relationships
  • A strong understanding of GDPR
  • Flexible team player
  • Good Word/Excel/Powerpoint/Outlook skills

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