Customer Service Manager

6 days ago


StokeonTrent, Stoke-on-Trent, United Kingdom Chase Taylor Recruitment Ltd Full time
Customer Service Manager

Chase Taylor Recruitment Ltd is seeking an experienced Customer Service Manager to join a successful window and door business. The ideal candidate will have a proven track record of delivering exceptional customer service in a manufacturing environment.

Key Responsibilities:
  • Organize and manage repairs and remediation after window and door installations
  • Identify and address customer issues promptly
  • Develop a deep understanding of customer concerns and implement effective solutions
  • Source and procure replacement parts as needed
  • Coordinate with engineers to schedule repairs and ensure timely resolution
Requirements:
  • Current experience in a customer service management role within a manufacturing environment
  • Proven ability to manage a team and lead by example
  • Technical aptitude and ability to think critically
  • Excellent communication and interpersonal skills
  • Ability to work independently and as part of a team

If you are a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity.



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