Veterinary Support Assistant
2 days ago
About CVS Group Plc
CVS Group Plc is a leading integrated veterinary services provider in the UK, encompassing four main business areas: veterinary practices, diagnostic laboratories, pet crematoria, and an e-commerce division.
Our success is derived from the passion our people have for animals and for delivering exceptional patient care, which is at the heart of our work every day.
About the Role
The Patient Care Coordinator role is a vital part of an outstanding veterinary practice, and as a PCA, you will be involved in supporting our team of qualified RVNs and Vets to provide exceptional care to our patients.
Some of the key responsibilities will include:
- Nursing care to patients
- Assisting Vets and Nurses in restraining animals for treatment
- Cleaning, walking, and feeding of patients
- Preparation of emergency and operating facilities
- General cleaning and maintenance duties
- Running internal lab samples
- Answering emergency calls
- Covering the receptionist desk, including answering queries, booking appointments, and taking payments
What We're Looking For
We are seeking an individual with excellent communication skills, strong empathy, and a high level of understanding of animal welfare, including feeding, cleaning, medicating, and handling.
Additionally, we require:
- Excellent customer service skills and experience in dealing with members of the public
- Resilience with the ability to cope with potentially distressing and emotional situations
- A positive attitude and excellent teamwork skills
- Experience in looking after animals in a veterinary environment would be desirable
What We Can Offer
We know that benefits are key, and we offer a range of benefits to support our employees' personal and professional growth.
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