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Healthcare Case Management Specialist

3 months ago

Manchester, United Kingdom Routes Healthcare Full time

Healthcare Case Management Specialist

Routes Healthcare

Routes Healthcare stands as a premier service provider in the North of England, delivering over 1.8 million hours of care annually to the community. Our expertise lies in providing exceptional homecare services, encompassing complex care, clinical care, and reablement, alongside facilitating hospital discharge solutions for the NHS.
We collaborate closely with the NHS and local authorities to empower individuals to maintain their independence in their own homes while achieving their personal goals.
Our culture promotes a positive, proactive attitude and a well-supported, engaged workforce. At Routes Healthcare, we embody the principle of 'Excellence in all we do', striving to deliver a high-quality service that our employees can take pride in.

Role Overview:
This exciting opportunity has emerged for a vital role within the Routes family, focusing on ensuring high standards of care delivery.
As a Healthcare Case Management Specialist, you will be recognized as a knowledgeable resource and support for your team, expected to:

Purpose of the Role:
The aim of this position is to assist the organization in providing a comprehensive and effective service. Case Managers will serve as role models, fostering a supportive environment that empowers staff to contribute to the high standards of care delivery. The ideal candidate will present themselves professionally, exhibit reliability, maintain a customer-focused approach, and thrive in a dynamic, client-centered setting.

Key Responsibilities:

  • Maintain ongoing responsibility for establishing and monitoring care standards and quality for service users.
  • Share responsibility for a caseload of complex clients, managing their care packages holistically in collaboration with the designated Nurse Case Manager.
  • Collaborate with recruitment, training, and scheduling teams to ensure adequate safe staffing levels for our clients.
  • Develop, review, and implement client care plans and risk assessments in accordance with regulatory standards and best practices, while also enhancing the skills of non-qualified staff.
  • Coordinate and lead the initiation and continuity of all assigned complex care packages, engaging with clients and their professional networks, participating in multidisciplinary teams, and ensuring clinical safety.
  • Engage in networking and proactively partner with Clinical Commissioning Groups and Social Services, attending case conferences and multidisciplinary meetings as necessary.
  • Work in tandem with the Nurse Case Manager to ensure the ongoing competency of healthcare workers, providing non-clinical observations, supervisions, and support sessions as needed.
  • Foster continuous quality improvement through client and third-party feedback, reflecting on personal and team performance, and collecting supporting documentation.
  • Cultivate a culture of person-centered care within the community and throughout Routes Healthcare.
  • Ensure high standards of documentation and record-keeping in compliance with national legislation and local standards.
  • Conduct comprehensive client reviews at regular intervals, adapting to client needs.
  • Perform regular audits of records and daily evaluations, implementing necessary actions and reporting trends to management.
  • Participate in meetings aimed at enhancing practice and sharing information across the organization; assist in developing Standard Operating Procedures and implementing evidence-based policies.
  • Prepare case studies as needed to promote Routes Healthcare or support tender processes.
  • Inform management of any issues that may negatively affect care quality or health and safety.
  • Identify opportunities for service development by ensuring effective systems are in place.
  • Ensure individual and team performance indicators are met.
  • Manage complaints in accordance with internal policies, prioritizing safeguarding concerns appropriately.
  • Undertake additional tasks and projects as directed by management.

General Responsibilities:

  • Adhere to the Company's procedures regarding conduct and confidentiality at all times.
  • Take responsibility for ensuring health and safety for oneself and others while at work.
  • Commit to continuous personal development through relevant training, including Health and Safety Training.
  • Maintain up-to-date systems and databases.
  • Accept responsibility for any other tasks identified by the Line Manager that fall within the scope of the position.

As part of our commitment to you, we offer a fantastic range of employee benefits, including:
– 25 days of paid holiday
– 8 days of paid Bank Holidays
– An extra day off for your birthday
– An opt-in work-based pension
– Comprehensive support to enable you to perform your role confidently
– Opportunities for career progression and continuous professional development, tailored to your aspirations and discussions with your line manager.
– Full induction provided.

Duties, hours, and location of work may vary according to business needs and the requirements of your role. You may be required to undertake additional or alternative tasks within the scope of your position.

Above all, we want you to enjoy your work, feel free to be yourself, and make a positive impact on clients, care staff, colleagues, and commissioners.

If this role resonates with you, please proceed with your application. One of our experienced recruiters will reach out regarding your submission.

Due to the volume of applications received, we aim to respond within a few working days; however, if you do not hear from us, please feel free to follow up for an update.