Customer Service Counter Representative

1 month ago

Felixstowe, Suffolk, United Kingdom WHSmith Full time

Job Overview

Post Office Service Associate – WHSmith

Contract Type: [Permanent/Temporary]

Working hours: [Full detail of working hours]

As a Service Associate in our Post Office locations, you will play a vital role in delivering outstanding customer service, facilitating travel arrangements, and managing financial transactions. We aim to ensure that both our customers and team members feel valued and engaged in their experiences with us.

Key Responsibilities:

Providing top-notch customer service to all patrons. Efficiently managing customer queues to ensure swift access to services. Upholding high standards of accuracy and attention to detail. Collaborating effectively with team members to enhance service delivery.

Desired Attributes:

A strong commitment to customer satisfaction and creating a welcoming atmosphere. Effective communication skills within the team environment. A drive to achieve excellent results and maintain high standards. Flexibility to adapt to evolving company objectives.

Employee Benefits:

We recognize your dedication to making WHSmith a success and ensuring customer satisfaction. In addition to your salary, you will receive a pension plan, paid annual leave, and employee discounts. We also offer a variety of deals from retail partners to help you save on experiences, from dining to entertainment.

Our Employee Assistance Programme is available to support your well-being, providing guidance for physical, mental, and financial health.

About WHSmith:

WHSmith has been a cornerstone of the High Street and a beloved part of our customers' lives for many years. Our stores are dedicated to facilitating important moments with cards and gifts, offering knowledge and escape through books, and providing essential services in our Post Office locations.

We pride ourselves on being an inclusive employer, ensuring that all team members feel welcome and free to express themselves.

Format of Business

High Street Store

Shift Pattern

Flexible - Not Including Nights

Position Type

Permanent

Hours / Week

Full Time / Part Time

Part Time

Salary Up To

£.

County

Suffolk

Country

UK

Post Code

IP 7AJ

Function / Region

High Street

Post Office Service Associate | WHSmith Careers

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