Senior Technical Consultant

2 months ago

London, Greater London, United Kingdom Pendo Full time
{"title": "Customer Success Consultant", "description": "Key Responsibilities

As a Customer Success Consultant at Pendo, you will be responsible for leading customer engagements from initiation to completion, ensuring projects are delivered on time, within scope, and to the highest standards.

Key Areas of Focus
  • Customer Advocacy: Foster strong relationships across various customer personas and segments, particularly within large Enterprise accounts, to ensure ongoing satisfaction and long-term success.
  • Transformation & Change Management: Utilize your expertise in transformation and change management to guide customers through the adoption of new products or processes, ensuring smooth transitions and maximizing impact.
  • Technical Consulting & Solution Design: Deliver advanced technical solutions, including in-application tagging, guide creation, and foundational integration setup, ensuring seamless implementation and ongoing success.
  • Mentorship & Team Leadership: Lead and mentor junior consultants, sharing knowledge and expertise to elevate the team's overall capabilities.
Requirements
  • Technology Consulting Expertise: 5+ years in a customer-facing technical role, ideally within a SaaS B2B environment, with a proven ability to deliver compelling presentations and drive customer success.
  • Transformation & Change Management: Demonstrated experience in leading transformation initiatives and managing change within customer organizations, with a strong ability to influence and drive adoption of new technologies or processes.
  • Technical Acumen: Strong proficiency in CSS, HTML, or similar web technologies, with the ability to design and implement technical solutions, including in-app tagging, setup, and analytics.

This role is ideal for a self-starter with a passion for delivering exceptional customer value through technology consulting, transformation, and change management. If you thrive in a dynamic environment and have a strong technical foundation, we invite you to join our team and help shape the future of our customer engagements.

", "lang_code": "en-US"}

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