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Medical Office Coordinator

2 months ago

Bolton, Bolton, United Kingdom Pike View Medical Centre Full time

About Pike View Medical Centre

We are a medium-sized practice supported by an excellent clinical and administration team. We are also a GP training practice, achieving high QOF, Bolton Quality Contract, and other Enhanced Services, working as part of the Horwich PCN.

Job Summary

Pike View Medical Centre has moved to a brand new larger building and requires a new team member to join our existing reception team. We are looking for an enthusiastic, well-organised individual to help us continue to deliver high standards in Primary Care to our patients.

Main Responsibilities

The successful candidate will be responsible for first patient contact and triage of patients to the correct clinical personnel. You will need to be able to multitask, work under pressure, and meet deadlines demanded of this role for a very busy reception. Experience of reception/customer services, preferably in primary care, would be desirable, however, training will be given for our clinical system EMIS and all processes.

Key Duties

  • Dealing with patients via telephone or face-to-face in Reception
  • Booking of appointments and triage to the correct clinical personnel
  • Taking messages, dealing with prescription requests, monitoring of practice emails, and actioning accordingly
  • Ordering of pathology supplies, photocopying, saving patient documents/information in patient records
  • Actioning general day-to-day administration tasks given by Manager
  • Ringing patients to action practice notes from the clinicians
  • Receiving patient samples for testing and ensuring personal details are correct
  • Maintaining reception areas tidy and ready for use by colleagues
  • Handover of any unresolved or urgent matters
  • Providing cover due to holiday and sickness relief for colleagues

Person Specification

Essential

  • Good communication skills

Desirable

  • IT skills, previously worked with clinical software EMIS

Experience

Essential

  • Experience of working on reception or in customer service

Desirable

  • Experience of working in a GP practice

Qualifications

Essential

  • Good basic education GCSE qualifications or equivalent, preferably in English and Mathematics
  • Good IT skills, keyboard ability, knowledge, and accuracy

Desirable

  • Recognised qualification in Reception or Business Studies