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Dispute Resolution Associate

2 months ago

Glasgow, Glasgow City, United Kingdom Help Me Settle Ltd Full time
About the Role

We are seeking a highly skilled and passionate individual to join our Dispute Resolution team as an Associate. As a key member of our team, you will be responsible for delivering exceptional customer service and resolving disputes in a fair and efficient manner.

Key Responsibilities
  • Engage with customers over the telephone to understand their concerns and resolve disputes in a timely and professional manner
  • Adhere to call processes, procedures, and guidelines to ensure consistency and quality of service
  • Deliver outstanding customer service by responding to questions and queries in a helpful and courteous manner
  • Meet operational key performance metrics and contribute to the team's success
Requirements
  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment and adapt to changing situations
  • Strong verbal skills and ability to build meaningful relationships with customers
What We Offer

We offer a dynamic and supportive work environment, opportunities for growth and development, and a competitive compensation package. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.