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IT Support Specialist
2 months ago
Location: Cheltenham
Work Arrangement: Hybrid Role
An exciting opportunity has emerged for an IT Support Specialist to become part of a dynamic team, operating from a regional office.
In this role, you will deliver exceptional customer support by addressing incidents on the first call, utilizing your 1st and 2nd line support expertise.
Any unresolved issues will be escalated to the relevant support teams within the organization for further assistance.
Key Responsibilities:
- Managing and resolving incoming calls to the IT Support Desk
- Reassigning or escalating incidents and requests as necessary
- Updating and maintaining records in the call logging system
- Collaborating with staff to review incidents and requests, striving for continuous improvement in service delivery
- Providing first and second line support through the call-logging software
- Ensuring incidents and requests are addressed and implemented according to established standards and timelines
- Monitoring and evaluating IT service delivery to staff using various performance measurement tools
Candidate Requirements:
- Outstanding customer service abilities
- Strong interpersonal skills, both in-person and over the phone
- Capability to perform under pressure
- Possession of a full UK driving license
- Familiarity with Microsoft Windows 11
- Experience with Microsoft Office 365 Admin Centre
- Team-oriented mindset
- Professional demeanor
If you are interested in this opportunity, please reach out for further details.
Randstad UK Holding is acting as an Employment Agency in relation to this vacancy.
