Excellence in Aftersales Specialist

3 weeks ago


SouthendonSea, Southend-on-Sea, United Kingdom MSX International Full time

About the Role:

We are seeking a highly motivated and experienced Aftersales Excellence Coach to join our team at MSX International. As a key member of our team, you will play a crucial role in driving excellence in aftersales performance.

Key Responsibilities:

  • Develop and implement strategies to improve aftersales performance and customer satisfaction.
  • Collaborate with cross-functional teams to identify and address areas for improvement.
  • Provide coaching and guidance to dealership staff to enhance their skills and knowledge.
  • Conduct regular site visits to monitor progress and provide feedback.
  • Analyse data to identify trends and areas for improvement.

Requirements:

  • Proven experience in aftersales management or a related field.
  • Strong analytical and problem-solving skills.
  • Excellent communication and interpersonal skills.
  • Ability to work independently and as part of a team.
  • Up to £45,000 per year.

Working Hours and Location:

40 hours per week, Monday-Friday. Field-based, ideally Southern England.



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