Excellence in Aftersales Specialist
3 weeks ago
About the Role:
We are seeking a highly motivated and experienced Aftersales Excellence Coach to join our team at MSX International. As a key member of our team, you will play a crucial role in driving excellence in aftersales performance.
Key Responsibilities:
- Develop and implement strategies to improve aftersales performance and customer satisfaction.
- Collaborate with cross-functional teams to identify and address areas for improvement.
- Provide coaching and guidance to dealership staff to enhance their skills and knowledge.
- Conduct regular site visits to monitor progress and provide feedback.
- Analyse data to identify trends and areas for improvement.
Requirements:
- Proven experience in aftersales management or a related field.
- Strong analytical and problem-solving skills.
- Excellent communication and interpersonal skills.
- Ability to work independently and as part of a team.
- Up to £45,000 per year.
Working Hours and Location:
40 hours per week, Monday-Friday. Field-based, ideally Southern England.
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