Patient Reception Specialist

1 month ago

London, Greater London, United Kingdom Barts Health NHS Trust Full time

Job Overview

We are seeking to hire a full-time receptionist to join our dynamic team, delivering a high-quality Outpatient service for the Trust. Previous experience in a hospital reception role within an Outpatient environment is preferred. The primary responsibilities include welcoming patients, managing check-in and check-out processes, verifying demographic information, handling phone inquiries, and scheduling future appointments.

Strong communication, organizational, and interpersonal skills are essential for this role. Flexibility is required, along with an understanding of the confidential nature of the work and the ability to manage varying workloads. Our clinics operate Monday to Friday from 08:00 to 18:00, with occasional evening and weekend clinics, so candidates should be prepared to work during these times as part of their full-time schedule.

Proficiency in computer systems is desirable, as you will be expected to input and retrieve information from the Patient Administrative System - Cerner Millennium (CRS).

Key Responsibilities

The Outpatient Department serves as the initial point of contact for many patients, making it crucial to provide a friendly, efficient, and effective service. Patients and their caregivers expect a high standard of service, which begins with their reception experience. It is the receptionist's responsibility to ensure that all patients are welcomed and assisted efficiently throughout their visit.

With the Government's focus on the 18 Weeks pathway, it is vital for receptionists to recognize their important role in this process. Receptionists are responsible for accurately recording all activities in CRS, ensuring that patient pathways are documented and that the Trust receives appropriate funding for patient care.

Working for Barts Health NHS Trust

Barts Health is one of the largest NHS trusts in the UK and a leading healthcare provider. Our group of NHS hospitals is embarking on an exciting journey to enhance our services and achieve a world-class clinical reputation. Having improved our standards, we are now focused on continually enhancing our services for patients.

Our vision is to be a high-performing group of NHS hospitals, recognized for excellence and innovation, providing safe and compassionate care to our patients in east London and beyond. This commitment extends to being an outstanding workplace, where our WeCare values guide our interactions and teamwork.

We are dedicated to fostering an inclusive environment where every staff member feels a sense of belonging. We value diversity and actively promote an inclusive workplace culture.

Detailed Job Description and Responsibilities

The full job description outlines the key tasks and responsibilities associated with this role, while the person specification details the qualifications, skills, experience, and knowledge required. Please refer to the attached documents for further information.

Person Specification

Experience

Essential Criteria

Experience working with the general public is required.

Desirable Criteria

Previous reception experience is preferred.

Skills

Essential Criteria

Strong teamwork and interpersonal skills are essential. Ability to work effectively under pressure and meet tight deadlines.

Knowledge

Essential Criteria

Familiarity with the CRS System is required.

Qualifications

Essential Criteria

A minimum of 5 A-D GCSEs or equivalent qualifications.

Other Requirements

Essential Criteria

Strong teamwork and interpersonal skills are essential. Ability to work effectively under pressure and meet tight deadlines. Approachability and self-motivation are key. Ability to work collaboratively within a team. Proficient English skills (both written and spoken) are required. Excellent telephone etiquette is essential. Flexibility to cover various areas as needed. Strong prioritization skills are necessary.

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