Senior Coordinator

You could be the ideal candidate for this position if you are seeking a new challenge and an opportunity to progress within a growing and forward-thinking organisation that makes a real difference to people's lives.

As a Senior Coordinator for our IMS Hub, you will be supporting the IMS Hub Team Manager in providing leadership, performance, and assistance in the development of services.

You will have immediate line management responsibilities for a team of administrators and coordinators, carrying out one-to-ones and appraisals.

Making best use of resources, you will maximise productivity across the team, ensuring performance targets are met while achieving excellence in customer service in line with our strategic aims, operational standards, organisational values, and behaviours.

Key Responsibilities

• Support the IMS Hub Team Manager in providing leadership and performance management
• Carry out one-to-ones and appraisals with team members
• Maximise productivity across the team
• Ensure performance targets are met
• Deliver excellent customer service

About The Candidate

To be a successful Senior Coordinator - IMS Hub, you will have the skills, knowledge, and experience required for a Level 1 - Team Member role, along with the following role-specific requirements:

• Knowledge/experience in a customer repair role (social housing, retail, or other)
• Experience in interpreting data and providing suitable outcomes with good data analysis and input skills
• General understanding of responsive repairs or similar
• Experience of using a scheduling tool to plan works
• Able to work under pressure and take a flexible and adaptable approach to meet customer and business needs
• Ability to work with own initiative
• Ability to keep the customer in mind at all times
• Be able to challenge constructively and appropriately
• Have the ability to reflect on performance and behaviours objectively
• Have well-developed relationship and rapport-building skills
• Understand the core skills required to deliver excellent customer service

About Us

LiveWest provides over 40,000 homes to over 80,000 people throughout the South West from Gloucestershire to the Isles of Scilly. We have plans to build over 5,000 homes in the area over the next five years, developing new homes of all tenures, including low-cost rent and sale, market rent and sale, and a range of supported housing and intermediate housing products, creating choice and flexibility.

As an Inclusive Employer, we celebrate diversity and are committed to creating an inclusive environment for all colleagues.