Product Support Specialist

23 hours ago

Whetstone, Greater London, United Kingdom ERIKS Full time

About the Role:

We are seeking a highly skilled Product Support Specialist to join our team at ERIKS. As a Product Support Specialist, you will play a critical role in providing exceptional customer service and support to our clients.

Key Responsibilities:

  • Provide technical support and guidance to customers on our products and services.
  • Assist customers with queries and issues related to our products and services.
  • Work closely with internal teams to resolve customer issues and improve overall customer satisfaction.
  • Develop and maintain strong relationships with customers to ensure their needs are met and exceeded.
  • Stay up-to-date with industry trends and developments to provide expert advice and guidance to customers.

About You:

We are looking for a highly motivated and experienced individual who is passionate about delivering exceptional customer service. You will have a strong understanding of our products and services, as well as excellent communication and interpersonal skills.

Requirements:

  • Experience in a customer-facing role, preferably in a technical or industrial setting.
  • Strong knowledge of our products and services, including process valves and supply chain management.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and internal teams.
  • Ability to work in a fast-paced environment and prioritize multiple tasks and deadlines.
  • Strong problem-solving skills, with the ability to think critically and creatively.

About ERIKS:

ERIKS is a leading Specialized Industrial Service Provider, offering a wide range of innovative and high-quality mechanical engineering components and logistics services. We are committed to delivering exceptional customer service and support, and we are looking for talented individuals who share our values and passion for excellence.

Why Join ERIKS?

By joining ERIKS, you will have the opportunity to work with a talented and dedicated team of professionals who are passionate about delivering exceptional customer service and support. You will also have access to ongoing training and development opportunities, as well as a competitive salary and benefits package.

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