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Helpdesk Team Lead

2 months ago

Bretton Cambridgeshire, United Kingdom Pathfinder - IT Recruitment Full time £35,000
Helpdesk Team Lead Opportunity

We are seeking an experienced Helpdesk Team Lead to join our team at Pathfinder - IT Recruitment. As a Helpdesk Team Lead, you will be responsible for leading a high-performing Helpdesk team in a growing technology firm based in the UK.

Key Responsibilities:
  • Lead and manage the Helpdesk team to ensure outstanding customer support
  • Drive performance and support team members to achieve their goals
  • Ensure compliance with company policies, including GDPR
  • Manage complex client interactions professionally via phone, email, and video
  • Recruit, train, and mentor staff to foster team growth and performance
  • Monitor and manage team performance using ticketing systems
Requirements:
  • Strong background as a Helpdesk Manager or Support Manager with leadership and team management experience
  • Excellent ability to manage complex client interactions professionally
  • Experience in recruitment, training, and mentoring staff
  • Proficient in using tools to monitor and manage team performance
  • Strong understanding of GDPR and other relevant regulatory standards
What We Offer:
  • A competitive salary and benefits package
  • The opportunity to work with a growing technology firm
  • A collaborative and motivated team environment