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Workshop Operations Manager
2 months ago
We are seeking a highly skilled and experienced Workshop Controller to join our team at Stratstone. As a Workshop Controller, you will play a crucial role in ensuring the smooth operation of our workshop, working closely with our technicians and Aftersales Manager to achieve high productivity and excellent customer service.
Key Responsibilities- Work Allocation: Allocate work to technicians to ensure work standards and time scales are always achieved.
- Customer Communication: Liaise with Service Advisors when repairs are likely to take longer than previously agreed, ensuring the customer is kept up to date at all times.
- Productivity and Efficiency: Ensure all work is completed in the allocated time to achieve high productivity within the workshop.
- Problem Solving: Report and seek advice on any problems highlighted whilst work is being conducted so that these may be overcome, and the customer kept informed where delays result.
Stratstone is a leading dealership group committed to providing exceptional customer service and delivering high-quality vehicles. We are an equal opportunities employer and welcome applications from all qualified candidates.
What We Offer- Training and Development: We provide comprehensive training and development opportunities to help you succeed in your role.
- Diversity and Inclusion: We are committed to building a diverse and inclusive workforce, where everyone feels valued and respected.
- Benefits: We offer a range of benefits, including 33 days holiday, birthday off, great pension scheme, and generous commission schemes.
