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Event Coordinator

2 months ago

Watford, United Kingdom The Alida Group Full time
About the Role

The Alida Group is seeking an experienced Event Manager to join their Events Team. Based at their Watford site, the successful candidate will be responsible for managing weddings and corporate events at various locations in Hertfordshire, Home Counties, and London.

Key Responsibilities
  • Plan, organize, and deliver successful operations of events, hospitality, and banqueting areas within the Events department with the assistance of relevant department heads.
  • Liaise with other key personnel, kitchen, events, and sales to deliver service that meets and exceeds client expectations.
  • Brief the Events team on all aspects of the business and oversee the running of events.
  • Meet all client expectations, ensuring that the event is as they require, and ensuring that any on-the-day changes are passed on to the relevant people where necessary.
  • Assist in the development of the Service Team, ensuring they adhere to standards and provide training as per the guidelines within the Alida Group.
  • Ensure ongoing training is carried out to the benefit of all staff.
  • Ensure all legislative and Government guidelines are adhered to, including (but not exclusively) The Food Safety Act, Health and Safety at Work Act, the COSHH regulations.
  • Train or provide training to staff to ensure they operate following department standards, including any agency or casual labor that may be required.
  • Liaise with key people in all necessary areas (kitchen, sales) of the business to ensure the provision of food and service is consistent and in line with menu/standards.
  • Monitor that all staff present themselves correctly dressed for duty and are well-groomed while on duty as per the company handbook and grooming guidelines.
  • Deal effectively and courteously with customer complaints, and refer all complaints to the required management.
  • Responsible for monitoring agency staff, ensuring that timesheets are filled correctly and processed (forwarded) for payment.
Requirements
  • Excellent product knowledge (food/beverage).
  • Experience in running large events.
  • Strong business acumen.
  • Leads by example by acting professionally at all times.
  • Excellent communication skills.
  • Takes the initiative.
  • Excellent time management.
  • Supportive/Team player.
  • Financially astute.
  • Strong presentation skills.
  • Experience in managing and leading a team.
  • Excellent customer care skills.