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Technical Support Engineer

2 months ago

Liverpool, Liverpool, United Kingdom Hikvision UK & Ireland Full time
Job Summary

We are seeking a highly motivated and detail-oriented Chinese-Speaking Intern Technical Support Engineer to join our team at Hikvision UK & Ireland. As a key member of our technical support team, you will be responsible for providing timely and effective solutions to Europe technical issues, leveraging the expertise of professional technical engineers to benefit our European clients.

Key Responsibilities
  • Technical Support: Provide technical support for AGV/AMR products, ensuring smooth product operation through proactive support and maintenance tasks.
  • Product Development: Collaborate with team members to create product materials to enhance customer understanding and usability, and participate in the development of local European projects.
  • Customer Communication: Communicate effectively with customers, providing timely and effective solutions to technical issues.
  • Team Collaboration: Work closely with the technical support team to streamline technical support processes and ensure seamless customer experience.
Requirements
  • Educational Background: Open to all majors, but candidates with an engineering or robotics background are preferred.
  • Language Skills: Fluent in English and Chinese (Mandarin), with strong written and verbal communication skills.
  • Work Schedule: Full-time interns are preferred, offering the opportunity to fully immerse in the role and gain comprehensive experience.
What We Offer

This 6-month internship offers the potential for a full-time position upon successful completion, providing a unique opportunity to gain hands-on experience and develop your skills in a dynamic and innovative company like Hikvision UK & Ireland.