Telecommunications Specialist

Location: London Bridge Hospital

Employment Type: Full-Time, 38 hours per week

Contract Type: Permanent

We are seeking a dedicated Telecommunications Specialist to enhance our service delivery at London Bridge Hospital. This role is pivotal in ensuring a seamless communication experience for our clients, promoting the advantages of our healthcare services while expertly guiding them through their inquiries. Responsibilities will encompass both incoming and outgoing communication tasks.

Our Commitment:

At London Bridge Hospital, we prioritize the care and enhancement of human life. This core principle shapes our operations and influences every aspect of our work. Every member of our team, from leadership to frontline staff, plays a vital role in providing outstanding care to our patients. While this position may seem focused on communication, it is part of a broader mission that contributes to improving lives daily.

Key Responsibilities:

• Professionally manage incoming calls and ensure accurate call transfers.
• Maintain precise records and ensure information is directed to the appropriate department or individual.
• Respond promptly to calls, adhering to established service level agreements (SLAs) and personal performance indicators (KPIs).
• Collaborate closely with hospital staff, including GP and Consultant Liaison teams, to keep colleagues informed about new services and updates.

Required Qualifications:

• Strong customer service abilities.
• Experience in a fast-paced work environment.
• Exceptional telephone communication skills.
• Ability to work effectively within a team.
• Excellent time management capabilities.

Why Choose London Bridge Hospital?

Established over five decades ago, London Bridge Hospital has become a prominent name in healthcare. As one of the leading providers of private healthcare in the UK, we have invested significantly in advanced treatments, technology, and facilities. Being part of a large, established healthcare group, we offer unparalleled opportunities for career advancement through various training programs and a work environment that emphasizes both mental and physical health.

By supporting our employees, we enable them to deliver exceptional care to our patients. As a Telecommunications Specialist, you will benefit from:

• 25 days of annual leave (plus bank holidays), with options to buy or sell leave.
• Private healthcare coverage for treatment at our top-tier facilities.
• A pension plan with contributions that increase with service.
• A season ticket loan and a cycle-to-work scheme.
• Group life insurance from the first day of employment.
• Coverage for critical illness.
• Enhanced maternity and paternity benefits.
• Discounts on maternity packages and other services.
• A comprehensive array of flexible health and lifestyle benefits.
• Discounts with over 800 major retailers.

Commitment to Diversity and Inclusion:

Our philosophy centers on placing patients first and valuing our colleagues. We believe that healthcare thrives on a foundation of inclusion, compassion, and respect. By fostering a collaborative environment, we celebrate individual differences and empower everyone to reach their full potential.

We are dedicated to ensuring that all employees feel comfortable expressing their authentic selves at work and are afforded equal opportunities. We are open to discussing flexible working arrangements and providing reasonable adjustments throughout the recruitment process and in the workplace for those who require them.

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