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Technical Support Specialist

2 months ago

ShorehambySea, West Sussex, United Kingdom Focus Group Full time

{"h1": "Technical Support Advisor 1st Line IT", "p": "At Focus Group, we're committed to delivering exceptional customer service and innovative solutions to businesses across the UK. As a Technical Support Advisor 1st Line IT, you'll play a vital role in our Managed Services team, providing first-class support to our customers through handling of first-line service queries.", "ul": [{"li": "Diagnose, log, and resolve cases, including escalations, while keeping customers informed of progress."}, {"li": "Ensure cases are up-to-date and managed in line with agreed demarcations."}, {"li": "Report issues to suppliers and chase resolutions to ensure timely case closure and customer satisfaction."}, {"li": "Adhere to and contribute to the company's quality system and processes, promoting best practice and continual service improvement within the team."}], "h2": "Requirements", "ul": [{"li": "Some experience in customer service or technical support roles."}, {"li": "Excellent telephone manner and ability to remain calm under pressure."}, {"li": "Clear and articulate communication skills, with the ability to adjust language and detail to suit the audience."}, {"li": "Ability to follow pre-defined processes and adapt to changes."}, {"li": "Data gathering and analytical skills, with the ability to gather the right information and take timely action."}, {"li": "Target-focused and able to prioritize tasks to meet deadlines while ensuring excellent customer service."}, {"li": "Accurate numeracy, written, and data entry skills."}, {"li": "Detail-oriented and proficient in maintaining clear and accurate task and customer data."}], "p": "At Focus Group, we're proud to have built an outstanding place to work where people thrive and are recognized for their achievements. We're committed to creating an inclusive, collaborative, and rewarding environment where you can make a real difference to our business."}