Sales Support Specialist

2 months ago

Manchester, United Kingdom Clear Channel Full time
About the Role

We are seeking a highly skilled and motivated Sales Support Executive to join our team on a 12-month fixed-term contract. As a key member of our sales team, you will play a crucial role in providing exceptional customer service and support to our clients and internal stakeholders.

Key Responsibilities
  • Assist the Direct Sales teams and clients throughout the pre- and post-sales process, ensuring adherence to company procedures.
  • Aid in planning customer campaigns using internal tools and systems.
  • Provide presentations and insights to support sales in creating compelling client recommendations.
  • Maintain proactive communication with sales regarding campaign progress and task requests.
  • Respond directly to incoming agency briefs and requests.
  • Process bookings according to company standards within specified timelines.
  • Manage any changes to campaigns before launch.
  • Coordinate customer artwork, design, print, and digital orders.
  • Ensure timely and high-quality responses to customer inquiries through all channels, including managing complaints.
  • Organize photography for requested campaigns.
  • Work closely with Direct Sales & Operations leadership teams to continuously improve & refine processes.
Requirements
  • Proficient in Microsoft Office, Word, Excel & PowerPoint.
  • Excellent time management skills.
  • Strong & empathetic communicator – be skilled at building rapport with customer to enable a high standard of customer service.
  • High levels of data accuracy.
  • Adaptable.
  • Resilient.
  • Team Player with 'how can we' attitude.
  • Ability to juggle priorities and manage multiple tasks effectively.
What We Offer
  • Salary of £23,500 + quarterly Group commission.
  • Flexible working and a hybrid setup that gives the freedom to have your work-life balance.
  • Enjoy 33 paid holidays, including those well-needed bank holidays.
  • Company Pension Scheme Contribution of up to 8%.
  • Stay healthy with our Healthcare Cash Plan.
  • Life Insurance and group income protection scheme.
  • Cycle to Work Scheme + Enjoy travel/season ticket loans and exclusive discounts with hundreds of retailers.
  • Make a difference with our charity volunteer days. It feels great to give back.
About Clear Channel

At Clear Channel, we are committed to treating everyone with fairness and respect, regardless of their race, gender, age, ethnicity, background, sexual orientation, disability, or any other differences. We work hard to foster an inclusive environment, a place you can be yourself. We support reasonable adjustment requests from candidates and employees.

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