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Quality Assurance Support Specialist
2 months ago
Role Overview...
Are you experienced in Quality Assurance and possess strong collaborative skills? At Future Publishing, we are seeking a dedicated individual with a background in Quality Assurance to contribute to our team.
As a Quality Assurance Support Specialist within our magazine subscriptions division, your primary responsibility will be to ensure that our customers receive exceptional and consistent service while achieving QA targets for the customer service and operations sectors.
You will assist the Quality Assurance Manager in executing critical business objectives as part of a cohesive and dynamic team. Your role will involve supporting management in enhancing QA methodologies and protocols. You will provide insights to sampling strategies to mitigate risks, drawing from discussions with frontline teams. Your responsibilities will include conducting thorough, impartial, and precise evaluations, followed by the submission of accurate and succinct records.
In your capacity as a Quality Assurance Support Specialist, you will guarantee that a satisfactory and uniform service is extended to business partners and customers through quality monitoring aligned with company standards and procedures, while also ensuring that the relevant teams maintain their knowledge within the department.
Qualifications that will enhance your candidacy...
- Proven experience in a quality assurance capacity or similar roles, adhering to company deadlines and service level agreements.
- Ability to train and mentor team members.
- Collaborate with operations to comprehend their requirements and drive positive changes across the organization.
- Effectively influence both internal and external stakeholders to provide exemplary service to customers.
- Enhance the customer experience through actionable feedback.
What we offer...
We provide a range of fantastic benefits for our employees. There are extensive opportunities for professional growth and development, whether through formal qualifications, exposure to significant business initiatives, or informal learning sessions led by colleagues. Our workplace culture is built on genuine care for our employees, fostering an environment where everyone can thrive. Diverse roles ensure that you are not confined to a single area, allowing you to cultivate a broad skill set and experience.
Additionally, we offer unlimited vacation as we trust you to manage your workload and time effectively. Every employee is also eligible to participate in our profit-sharing bonus scheme, where if Future meets its performance goals, all employees may receive a bonus.
About Us...
We are Future Publishing, a team of over 3000 professionals across more than 250 brands, reaching 400 million individuals globally each month through our websites, events, and publications. With ambitious plans to build on our growth momentum and unlock new opportunities, we are looking for talented individuals who wish to be part of our journey.
Our Commitment to Inclusion and Diversity...
We are committed to promoting diversity and inclusion not only in our hiring practices but in all aspects of our operations. As an equal opportunity employer, we strive to ensure that our recruitment process is unbiased and that our workplaces are inclusive, positive, and respectful of all backgrounds and beliefs. Our culture is founded on our values, ensuring that all employees, current and future, are treated with dignity and fairness.
If you require any adjustments to facilitate your application process, please let us know.
Learn more about our commitment to inclusion and diversity on our website.
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