Retail Supervisor

2 months ago

Manchester, United Kingdom END Full time

About Us

END. is a leading technology-driven retailer that offers luxury and contemporary apparel and exclusive sneaker drops to a global audience. As a forward-thinking and inspirational fashion company, we pride ourselves on delivering a first-class customer experience, which has underpinned our success.

Our Vision

We aim to be the go-to destination for fashion enthusiasts, providing an unparalleled shopping experience that exceeds our customers' expectations. Our team is passionate about delivering exceptional service, and we're committed to creating a positive and collaborative work environment that fosters growth and development.

Job Summary

We're seeking a highly motivated and experienced Retail Supervisor to join our team in Manchester. As a key member of our sales team, you'll be responsible for driving sales, supervising and servicing the sales team, and leading by example in delivering exceptional customer service.

Key Responsibilities

  • Drive Sales and Customer Service
    • Personally drive sales by offering exceptional customer service and building a personal client list.
    • Supervise and service drive the sales team, working with them to achieve sales targets.
  • Lead by Example
    • Lead the team in excellence of service through outwardly displaying exemplary service techniques.
    • Deputise for the Manager and Assistant Managers in their absence in all aspects of their role.
  • Store Operations
    • Familiar with the entire running of the Store Operations with a good working knowledge of the processes behind all services and procedures.
    • Support the Management team in training to ensure all staff are equipped with knowledge relevant to the industry and the specific product END. represents.
  • Security and Safety
    • Constant awareness of security issues at all times.
    • Maintain workplace safety and provide a healthy environment for staff and customers.
  • Performance Improvement
    • Identify opportunities and initiatives to continually improve performance, communicating them to the Store Manager regularly.
    • Ensure that the store image is in line with business standards by conducting and following up on floor walks to maintain awareness of product and merchandising standards, utilising floorplans, replenishing stock and following VM guidelines.

Requirements

  • Brand Ambassador
    • Impeccable personal presentation.
  • Retail Experience
    • Ambition within the Retail function – we want to develop you within our business.
    • Prepared and energised to put in the necessary effort to help make the business a success.
  • Communication Skills
    • Excellent written and verbal communication skills.

What We Offer

  • Competitive salary.
  • 29 days holiday (including bank holidays and birthday).
  • Company pension scheme.
  • Generous staff discount from day one.
  • Access to END. Exclusives benefits platform.
  • Access to Employee Assistance Programme.
  • Opportunities for professional development and career progression.
  • Eye-test vouchers.
  • Cycle-to-work scheme.

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