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Service Cost Estimator

2 months ago

Walsall, Walsall, United Kingdom United Plant Full time

Position Overview: Service Estimator

Contract Type: Permanent

Location: Cannock

United Plant Services is a prominent engineering and asset management firm, recognized for delivering top-tier engineering assistance and fleet management solutions for Heavy Mobile Equipment (HME) in the quarry and waste sectors. As a member of The Briggs Equipment Group, we lead the way in asset management and maintenance services across the UK and Ireland. We encourage all candidates to apply, even if they do not meet every requirement listed below.

Your Contributions:

  • Adhere to company Health and Safety protocols, ensuring the safety of colleagues and clients.
  • Produce competitive Parts and Service estimates aimed at achieving or surpassing sales objectives.
  • Maintain clear communication with both internal and external stakeholders, keeping them informed and managing expectations effectively.
  • Take ownership of the estimate generation process, focusing on timely conversions to sales while managing customer expectations.
  • Identify and optimize business opportunities to enhance revenue and profit margins.
  • Collaborate closely with the Service Administrator to oversee any Purchase Order accruals.
  • Develop relationships with the engineering supply chain, including parts, third-party services, and more.
  • Prioritize tasks to meet customer expectations in line with the company's contractual obligations and KPIs.
  • Ensure the highest standard of service for customers through effective follow-up and resolution of issues.
  • Work alongside team members and Regional Managers to create accurate, first-time estimates.
  • Manage the estimate process until job completion, including updates and obtaining authorization for any overruns.
  • Ensure that purchase order numbers are secured before commencing any billable work.
  • Monitor all pending estimates to ensure they are addressed within a week.
  • Assist with call handling and job logging as needed.
  • Support the training of new team members.
  • Promote a collaborative team environment and provide support to colleagues as necessary.
  • Perform any reasonable tasks as requested by the regional line manager.

Key Qualifications:

  • A minimum of 5 years of experience in a technical environment.
  • Proven experience in estimating work.
  • Experience liaising with supply chains.
  • Strong financial and commercial awareness.
  • Proficiency in Excel for data management and reporting.
  • Industry knowledge to foster supply chain innovation.
  • Exceptional communication skills across all levels.
  • Attention to detail and problem-solving abilities.

What We Offer:

  • Opportunities for future development and career advancement.
  • A contributory pension scheme with employer contributions up to 6%.
  • A profit-sharing bonus based on business performance.
  • Health schemes including Paycare and eyecare.
  • Discounts at various high street retailers.

Next Steps:

  • If you are interested in becoming part of the Briggs Group, please click the apply button, and a team member will reach out to you.
  • Unsure if this role is the right fit? Feel free to visit our careers page and submit your CV for consideration.
  • If you require any adjustments during the interview process, please inform a member of the Recruitment team in advance to ensure your needs are met.

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