Medical Secretary

2 months ago

Leeds, Leeds, United Kingdom Leeds Teaching Hospitals Full time
Job Description

About the Role

We are seeking a highly organized and detail-oriented Medical Secretary to join our team at Leeds Teaching Hospitals. As a Medical Secretary, you will provide administrative support to our clinical teams, ensuring the smooth operation of our services.

Key Responsibilities

  • Provide high-quality secretarial services to support the clinical teams, including typing, proofreading, and preparing correspondence.
  • Use a range of IT skills to support the clinical work of the consultant, including the use of databases and spreadsheets.
  • Answer phone calls and deal with enquiries relating to patients and clinical work from a variety of sources.
  • Liaise with GPs, hospital staff, and others on behalf of the consultant in relation to clinical workload.
  • Support administrative processes as deemed appropriate by the Assistant PSC.

Person Specification

  • Audio typing/Word Processing Skills RSA II or equivalent experience.
  • GCSE Grade C or above (or equivalent AMSPAR Level 2) in English and Maths.
  • Organisational skills and time management.
  • Secretarial experience.
  • Using Microsoft office packages including word, excel and PowerPoint.
  • Prioritising and managing workload to meet deadlines.
  • A broad understanding of medical terminology and its use within clinical correspondence.
  • Understanding of customer care principles.
  • Knowledge and application of the Data Protection Act in relation to patient confidentiality and the appropriate care of patient information.
  • Using patient information systems such as PAS (essential) and PPM (desirable) or the ability to quickly develop this knowledge in a short time frame.

Desirable Skills and Qualifications

  • Liaising with a variety of sources to provide information when required.
  • Previous healthcare experience.
  • Use of PPM and other department-relevant systems.
  • Understanding of relevant Trust standards and other NHS waiting time standards 5-day turnaround of clinical correspondence, 18-week wait for patients.
  • Dealing with internal and external enquiries originating from a variety of sources including but not limited to: staff in other Departments, patients, staff in GP surgeries.

Skills and Behaviours

  • Adaptability and willingness to learn skills associated with the role as may be required.
  • Interpersonal and communication skills.
  • Ability to work as part of a team.
  • Use of tact, diplomacy and sensitivity with wide range of people and in various situations.
  • Ability to deal with enquiries in an appropriate and supportive manner.
  • Prioritising and managing workload to meet deadlines.
  • Ability to deal with sensitive and emotive information.
  • Interpersonal and communication skills.

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