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Quality Director
2 months ago
At William Grant & Sons, we're seeking a seasoned Quality Director to drive performance improvement and facilitate the delivery of our Luxury Quality Strategy. As a key member of our team, you'll optimize product quality and meet customer expectations.
Main Responsibilities:- Lead and motivate the Luxury Quality Team to maximize achievement and engagement.
- Implement and maintain Quality Assurance Processes, deploying quality standards that meet requirements across our Cumbernauld site.
- Contribute to New Product Development activities, ensuring quality requirements and customer expectations are integrated into all new products.
- Collaborate with NPD to develop, implement, and maintain Luxury Quality standards for new products, communicating them clearly to manufacturing and quality teams.
- Investigate customer complaints, supporting complaint handling processes and working with teams to establish root cause and implement corrective actions.
- Manage Supplier Quality performance, including supplier audits and material non-conformances, validating and verifying corrective actions.
- Manage non-conforming products and processes, facilitating root-cause analysis and implementing corrective actions to drive a 'Right First Time' approach.
- Analyze data and report performance as part of KPIs, driving a culture of continuous improvement.
- An experienced Quality professional with luxury/premium market exposure.
- Team management experience.
- Experience in New Product Development.
- Background in implementing and maintaining quality standards.
- A competitive salary and benefits package.
- A generous holiday entitlement and opportunity to 'buy' or 'sell' holiday time.
- Private Healthcare and remote GP service.
- A defined contribution pension plan.
- An Employee Assistance Programme offering support on everyday matters.
- Life Assurance cover.
- Product allocation and a Cycle to Work scheme.
- The opportunity to claim up to £1,000 per year for a charity or charities.
- Learning resources to help you be your best self.
We value every employee for their rare character, distinctive skills, experience, and perspectives. Every one of our colleagues has a role to play in helping us achieve our growth ambitions.
