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Lead Technical Support Specialist

3 months ago

Reading, Reading, United Kingdom Aspen Technology Full time

Senior Support Engineer - AspenTech

The Customer Support & Training division at AspenTech serves as the essential connection between the organization and its clientele. In the role of Senior Support Engineer, you will be tasked with delivering exceptional customer service and educational support, while also collaborating with the Sales team on technical matters. Your responsibilities will encompass:

  • Diagnosing and resolving challenges within the chemical engineering sector utilizing AspenTech's software solutions
  • Providing training sessions to clients, both face-to-face and online
  • Assisting Sales teams with technical pre-sales inquiries
  • Engaging with clients through multiple communication channels
  • Leading the creation of technical documentation for AspenTech's knowledge repository
  • Designing and presenting training resources tailored to specific industry needs
  • Guiding team members in software evaluation and implementation
  • Performing account assessments and spearheading enhancement initiatives

Qualifications:

  • Bachelor's or Master's degree in Chemical Engineering
  • Comprehensive understanding of Chemical Engineering concepts
  • Familiarity with chemical and manufacturing operational processes
  • Experience with AspenTech products or comparable software
  • Meticulous attention to detail coupled with strong analytical skills
  • Outstanding written and verbal communication abilities
  • Customer-centric approach with a focus on delivering value
  • Capability to manage diverse responsibilities and travel internationally