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Product Development Specialist

2 months ago

Reading, Reading, United Kingdom Guidant Global Full time
About the Role

We are seeking a skilled Product Analyst to join our team at Guidant Global. As a pivotal player in our forward-thinking team, you will harness cutting-edge technology to drive change and propel the UK towards its ambitious net-zero targets.

Key Responsibilities
  • Develop a deep understanding of a multichannel contact centre solution (CCaaS) on a functional and technical level.
  • Make recommendations for developing new and existing products and stay up-to-date with product roadmaps and releases.
  • Map and document interfaces and integrations between systems or products.
  • Lead on work alongside the Product Owner to clarify user needs, plan implementation, and answer queries through the development process.
  • Assess impacts and lead the design activities for business processes to accommodate the use of the solution.
  • Plan, prioritise, manage, execute, and evaluate analysis work across the product lifecycle.
  • Utilise software development lifecycle, refine product backlog, and build roadmaps.
  • Oversee product development and configuration of solutions to be deployed.
  • Build integration plans and test plans and support with the definitions of testing.
  • Supervise testing schedules for completed systems or products.
Requirements
  • Experience working as a Product Analyst, Systems Analyst, Technical Business Analyst, or similar role.
  • Experience of a multichannel contact centre solution (CCaaS) such as Genesys Cloud, NICE CX One, Amazon Connect, or Content Guru.
  • Experience with Oracle CX SaaS products.
  • Experience of Customer Services business processes.
  • Excellent business acumen with the ability to make informed decisions based on cost/benefit analysis.
What's Next

If your application is successful, you will be contacted directly by the team within 2 working days. We appreciate your patience and look forward to the possibility of welcoming you aboard.