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Credit and Accounts Receivable Specialist

1 month ago

London, Greater London, United Kingdom The Trade Desk, Inc. Full time
About the Role

The Trade Desk, Inc. is seeking a highly skilled Credit and Collections Representative to join our International Credit & Collections team. As a key member of our team, you will play a critical role in supporting revenue growth while mitigating risk and preventing bad debts.

Key Responsibilities
  • Proactively contact clients via telephone, email, and written correspondence to achieve collection targets.
  • Maintain a high level of understanding of the status of all accounts receivable ledger for each and every customer.
  • Work closely with the Associate Manager and Credit & Collections Manager to provide timely updates on a weekly basis.
  • Proactively resolve issues within assigned accounts in a timely manner, working with other departments as needed.
  • Escalate issues to management when necessary to accelerate the collection process.
  • Prepare and process payment proposals, manual payments, customer refunds, and other necessary documents.
  • Maintain client receivable ledgers, process account adjustments, small balance write-offs, customer reconciliations, and credit memos.
  • Ensure audit queries are answered in a timely manner.
Requirements
  • 1-2 years' experience in a high-volume, high-pressure credit and collections role, preferably in the ad-tech, tech, and/or media industries.
  • Experience working in a global collections team across different regions and currencies.
  • Experience working with ERP systems, preferably Oracle Cloud.
  • Previous experience working with debt management and collections software would be advantageous.
  • Able to work in a highly effective manner with a wide variety of stakeholders to deliver exceptional, high-quality results.