Aesthetic Field Service Specialist

2 months ago

Belfast, United Kingdom Leidos Full time
Job Summary

The Security Enterprise Solutions (SES) Operation is the cornerstone of Leidos' comprehensive suite of fully integrated security solutions for aviation, ports, borders, and critical infrastructure customers around the world. Leveraging this portfolio, our core technical strengths, and robust R&D initiatives, we are positioned to address emerging and evolving threats through rapid development of innovative solutions for our global customers.

Key Responsibilities
  • Provide effective, efficient, and compliant on-site technical and customer support for installed systems at assigned airports, as determined by Leidos needs.
  • Install, commission, diagnose, troubleshoot, repair, and test a variety of complex X-ray or CT based electronic and electromechanical equipment, which may include computer and networking systems.
  • Follow standard protocol, procedures, and identified best practices to isolate and resolve problems in malfunctioning equipment or software.
  • Perform scheduled and unscheduled Corrective Maintenance, Preventive Maintenance, and radiation surveys.
  • Maintain calibration on all test and radiation survey equipment.
  • Provide customer training assistance of installed systems and equipment.
  • Adhere to Leidos published maintenance and radiation survey checklists and procedures.
  • Report design, reliability, and system bugs to technical support.
  • Follow down machine escalation protocol to ensure timely resolution of system failures.
  • Exercise judgment within broadly defined policies and procedures in selecting methods, techniques, and evaluation criterion for obtaining results.
  • Must be highly proficient in reporting activities, maintaining local spare parts inventory, recording travel expenses, and timecard, implementing Tech Bulletins (TB's) and using good judgment when dealing with customers.
  • Comply with all safety requirements and all required training, following the guidance provided in Leidos policies, procedures, manuals, and TB's.
  • Demonstrate a pro-active approach towards safety, health, and quality in compliance with all customer facility and Leidos company guidelines and regulations.
  • Participate in on-going product training and maintain all necessary certifications.
  • Provide daily written reporting on completed maintenance activities, used parts and consumables, machine faults, down times, and availability.
  • Respond to faults timely as per contracted response, repair times, and endeavor best efforts to keep KPIs, and SLAs of the contract.
  • Keep track of used parts as per procedures provided by Service Supervisor, return the parts with RMA process.
  • Report performance and availability of the machines as advised by Service Supervisor.
Requirements
  • Solid relevant field service experience, preferably in an integrated systems technologies environment.
  • Experience maintaining and supporting large, complex, electromechanical systems.
  • Self-starter, able to work well without supervision, and accept responsibility.
  • Adaptable and willing to accept changing shifts and job requirements determined by business and customer needs.
  • Able to travel both domestic and international locations.
  • Willing to work on-call and off-shift as assigned and requested by manager or supervisor.
  • Able to work and freely navigate in the baggage area of the airport, where vertical ladders, crossovers, and low overhead ceilings frequently occur.
Desirable Qualifications
  • A degree in electronics technology, mechanical or electrical engineering, equivalent military training, or certified aircraft maintenance background.
  • Prior experience in X-ray or computed tomography technologies, especially in the airport security environment.
  • Working knowledge of Linux and Unix.

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