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Telecoms Service Manager
2 months ago
This is an exciting opportunity to join EDF UK as a Telecoms Service Manager, leading the delivery of IT services and ensuring compliance with regulatory requirements. As a key member of the IT team, you will be responsible for managing and overseeing the provision of telecoms services to HPC, ensuring that they are cost-effective, efficient, and aligned with business needs.
Key Responsibilities- Manage and oversee the provision of telecoms services to HPC, ensuring compliance with regulatory requirements.
- Identify and address service gaps, ensuring effective delivery of telecoms services.
- Develop and maintain Service Level Agreements (SLAs) to align with business priorities.
- Proactively identify opportunities for service improvements and collaborate with partners to implement them.
- Manage IT costs and recommend cost-effective service delivery.
- Serve as the primary interface between NNB and partners for telecoms services issue escalation.
- Maintain visibility of risks related to operational application services and identify effective mitigation and escalation.
- Define system performance measures and monitor, measure, and report on IT systems performance.
- Assess and manage planned changes to production services, minimising business operations impact.
- Represent HPC in corporate initiatives, ensuring HPC requirements and priorities are understood and reflected in decision-making.
- Recognised professional qualification in Information Technology or Computer Science.
- Substantial experience leading application teams and a proven record of success in this role.
- Demonstrable experience in delivering IT services within a regulated industry.
- Extensive experience in IT service management, with expertise in best practice IT processes and controls (e.g., COBIT / ITIL).
- Strong background in System Administration support.
- Proven track record of delivering service improvements and managing IT service delivery in a growing business unit, including financial management.
- Highly service-oriented, with the ability to build strong, partnership-based relationships.
- Demonstrable experience in managing and developing partnerships with external service providers.
- Skilled in SLA development and management.
- Experienced in developing services to meet evolving business needs.
