Operational Excellence Manager

1 month ago

Tunbridge Wells, Kent, United Kingdom AXA Group Full time
About the Role

We are seeking an experienced Operational Excellence Manager to lead our Customer Experience (CX) and Vulnerable Customers (VC) programme. As a key member of our team, you will be responsible for developing and implementing strategies to improve customer satisfaction and efficiency of our processes.

Key Responsibilities
  • Lead the development and implementation of CX and VC strategies
  • Identify opportunities for launching CX and VC improvement projects
  • Deliver changes using Lean Six Sigma tools to improve customer satisfaction and efficiency of processes
  • Work with stakeholders to deliver CX-focused work such as customer journey mapping and customer data analysis
  • Actively participate in CX and Insight provider relationship management and requests for information and proposals
  • Keep up to date with business impacts to customers and communicate with stakeholders and wider business on the importance of CX and VC strategies
  • Design and maintenance of CX and VC reference tools and training materials
  • Support prioritisation of work to ensure delivery of valuable change
  • Provide support to process owners on customer orientation, quality and effectiveness within the company
Requirements
  • Proven track record of delivery in a customer environment with knowledge of Vulnerable Customer and Consumer Duty requirements
  • Track record of delivering successful projects within organisations
  • Experience of developing and managing a programme of work
  • Minimum Lean Six Sigma Green Belt, Black Belt preferred
  • Stakeholder relationship and brand management skills
  • Influencing, negotiation, communication, and presentation skills
  • Business and commercial acumen
  • Data analysis and interpretation skills
  • Strong organisational and time management skills
About AXA

AXA is a global leader in insurance and asset management, serving over 107 million customers worldwide. We are committed to putting our collective might behind our employees and their careers, providing a supportive and inclusive environment where everyone can thrive.

What We Offer
  • Competitive annual salary of up to £48,000
  • Annual company and performance-based bonus
  • Contributory pension scheme (up to 12% employer contributions)
  • Life Assurance (up to 10 x annual salary)
  • 28 days annual leave plus Bank Holidays
  • Opportunity to buy up to 5 extra days leave or sell up to 5 days leave
  • AXA employee discounts
  • Gym benefits

  • Operational Excellence Manager

    1 month ago

    Tunbridge Wells, Kent, United Kingdom AXA Group Full time

    About the RoleWe are seeking an experienced Operational Excellence Manager to lead our Customer Experience (CX) and Vulnerable Customers (VC) initiatives. As a key member of our team, you will be responsible for developing and implementing strategies to improve customer satisfaction and efficiency of our processes.Key ResponsibilitiesLead the development and...

  • Operational Excellence Manager

    1 month ago

    Tunbridge Wells, Kent, United Kingdom AXA Group Full time

    About the RoleWe are seeking an experienced Operational Excellence Manager to lead our Customer Experience (CX) and Vulnerable Customers (VC) initiatives. As a key member of our team, you will be responsible for developing and implementing strategies to improve customer satisfaction and efficiency of our processes.Key ResponsibilitiesLead the development and...

  • Operational Excellence Manager

    1 month ago

    Tunbridge Wells, Kent, United Kingdom AXA Group Full time

    About the RoleWe are seeking an experienced Operational Excellence Manager to lead our Customer Experience (CX) and Vulnerable Customers (VC) programme. As a key member of our team, you will be responsible for developing and implementing strategies to improve customer satisfaction and efficiency of our processes.Key ResponsibilitiesLead the development and...

  • Operational Excellence Manager

    1 month ago

    Tunbridge Wells, Kent, United Kingdom AXA Group Full time

    About the RoleWe are seeking an experienced Operational Excellence Manager to lead our Customer Experience (CX) and Vulnerable Customers (VC) programme. As a key member of our team, you will be responsible for developing and implementing strategies to improve customer satisfaction and efficiency of our processes.Key ResponsibilitiesLead the development and...

  • Operational Excellence Manager

    1 month ago

    Tunbridge Wells, Kent, United Kingdom AXA Group Full time

    About the RoleWe are seeking an experienced Operational Excellence Manager to lead our Customer Experience (CX) and Vulnerable Customers (VC) programme. As a key member of our team, you will be responsible for developing and implementing strategies to improve customer satisfaction and efficiency of our processes.Key ResponsibilitiesLead the development and...

  • Operational Excellence Manager

    1 month ago

    Tunbridge Wells, Kent, United Kingdom AXA Group Full time

    About the RoleWe are seeking an experienced Operational Excellence Manager to lead our Customer Experience (CX) and Vulnerable Customers (VC) programme. As a key member of our team, you will be responsible for developing and implementing strategies to improve customer satisfaction and efficiency of our processes.Key ResponsibilitiesLead the development and...

  • Operational Excellence Manager

    1 month ago

    Tunbridge Wells, Kent, United Kingdom AXA Group Full time

    About the RoleWe are seeking an experienced Operational Excellence Manager to lead our Customer Experience (CX) and Vulnerable Customers (VC) programme. As a key member of our team, you will be responsible for developing and implementing strategies to improve customer satisfaction and efficiency of our processes.Key ResponsibilitiesLead the development and...

  • Operational Excellence Manager

    1 month ago

    Tunbridge Wells, Kent, United Kingdom AXA Group Full time

    About the RoleWe are seeking an experienced Operational Excellence Manager to lead our Customer Experience (CX) and Vulnerable Customers (VC) programme. As a key member of our team, you will be responsible for developing and implementing strategies to improve customer satisfaction and efficiency of our processes.Key ResponsibilitiesLead the development and...

  • Operational Excellence Manager

    2 months ago

    Tunbridge Wells, Kent, United Kingdom AXA Group Full time

    About the RoleWe are seeking an experienced Operational Excellence Manager to lead our Customer Experience (CX) and Vulnerable Customers (VC) initiatives. As a key member of our team, you will be responsible for developing and implementing strategies to improve customer satisfaction and efficiency of our processes.Key ResponsibilitiesLead the development and...

  • Operational Excellence Manager

    2 months ago

    Tunbridge Wells, Kent, United Kingdom AXA Group Full time

    About the RoleWe are seeking an experienced Operational Excellence Manager to lead our Customer Experience (CX) and Vulnerable Customers (VC) initiatives. As a key member of our team, you will be responsible for developing and implementing strategies to improve customer satisfaction and efficiency of our processes.Key ResponsibilitiesLead the development and...

  • Operational Excellence Manager

    1 month ago

    Tunbridge Wells, Kent, United Kingdom AXA Group Full time

    About the RoleWe are seeking an experienced Operational Excellence Manager to lead our Customer Experience (CX) and Vulnerable Customers (VC) programme. As a key member of our team, you will be responsible for developing and implementing strategies to improve customer satisfaction and efficiency of our processes.Key ResponsibilitiesLead the development and...

  • Operational Excellence Manager

    1 month ago

    Tunbridge Wells, Kent, United Kingdom AXA Group Full time

    About the RoleWe are seeking an experienced Operational Excellence Manager to lead our Customer Experience (CX) and Vulnerable Customers (VC) programme. As a key member of our team, you will be responsible for developing and implementing strategies to improve customer satisfaction and efficiency of our processes.Key ResponsibilitiesLead the development and...

  • Operational Excellence Manager

    4 weeks ago

    Tunbridge Wells, Kent, United Kingdom AXA Group Full time

    About the RoleWe are seeking an experienced Operational Excellence Manager to lead our Customer Experience (CX) and Vulnerable Customers (VC) programme. As a key member of our team, you will be responsible for developing and implementing strategies to improve customer satisfaction and efficiency of our processes.Key ResponsibilitiesLead the development and...

  • Operational Excellence Manager

    4 weeks ago

    Tunbridge Wells, Kent, United Kingdom AXA Group Full time

    About the RoleWe are seeking an experienced Operational Excellence Manager to lead our Customer Experience (CX) and Vulnerable Customers (VC) programme. As a key member of our team, you will be responsible for developing and implementing strategies to improve customer satisfaction and efficiency of our processes.Key ResponsibilitiesLead the development and...

  • Operational Excellence Manager

    2 weeks ago

    Tunbridge Wells, Kent, United Kingdom AXA Group Full time

    AXA Global Healthcare is seeking an experienced Operational Excellence Manager to lead the development and implementation of customer experience strategies. The ideal candidate will have a proven track record of delivery in a customer environment, with knowledge of Vulnerable Customer and Consumer Duty requirements.Key Responsibilities:Lead the development...

  • Operational Excellence Manager

    2 days ago

    Tunbridge Wells, Kent, United Kingdom AXA Group Full time

    AXA Global Healthcare is seeking an experienced Operational Excellence Manager to lead the development and implementation of our Customer Experience (CX) and Vulnerable Customers (VC) strategies.About the RoleThe successful candidate will be responsible for:Leading the development and implementation of CX and VC strategiesIdentifying opportunities for...

  • Operational Excellence Manager

    1 week ago

    Tunbridge Wells, Kent, United Kingdom AXA Group Full time

    AXA Global Healthcare is seeking an experienced Operational Excellence Manager to lead the development and implementation of Customer Experience (CX) and Vulnerable Customers (VC) strategies. The successful candidate will represent the voice of the customer and ensure the VC process is followed.As an Operational Excellence Manager, you will work at least 40%...

  • Operational Excellence Manager

    6 days ago

    Tunbridge Wells, Kent, United Kingdom AXA Group Full time

    AXA Global Healthcare is seeking an experienced Operational Excellence Manager to lead the development and implementation of Customer Experience (CX) and Vulnerable Customers (VC) strategies.Key Responsibilities:Lead the development and implementation of CX and VC strategiesIdentify opportunities for launching CX and VC improvement projectsDeliver changes...

  • Operational Excellence Manager

    2 months ago

    Tunbridge Wells, Kent, United Kingdom AXA Group Full time

    About the RoleWe are seeking an experienced Operational Excellence Manager to lead our Customer Experience and Vulnerable Customers program. As a key member of our team, you will be responsible for developing and implementing strategies to improve customer satisfaction and efficiency of our processes.Key ResponsibilitiesLead the development and...

  • Operational Excellence Manager

    2 months ago

    Tunbridge Wells, Kent, United Kingdom AXA Group Full time

    About the RoleWe are seeking an experienced Operational Excellence Manager to lead our Customer Experience and Vulnerable Customers program. As a key member of our team, you will be responsible for developing and implementing strategies to improve customer satisfaction and efficiency of our processes.Key ResponsibilitiesLead the development and...